Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Terminate

Good evening, we have been trying to terminate the service, however, EE has made this extraordinarily difficult, more than nearly any other service we've utilized. We simply wish to conclude this package so we are no longer charged for a sim card we ...

Linked Xbox Game Pass account/subscription to be passed back to Microsoft

Starting post here as I saw this fellow here having the same issues as I am experiencing, and his post to the community got it resolved for him.https://community.bt.com/t5/Bills-Packages/Transferring-ownership-of-Xbox-Game-Pass-account-back-to/td-p/2...

2 phone numbers on my account

Why do I have 2 phone numbers on my account!? When I only have one phone? Have I been paying for 2?

Invoice

Can someone please help me. Every month I have to call and ask for an invoice for my account. I don't have the option to see it online and they pass it on to different people until someone gets it, every month I have to do this, it's very stressful. ...

I'm being made redundant. Is it possible to downgrade my contract?

Hi,I'm currently paying around £70 per month (iPhone 14 Plus handset and All Round iPhone 25GB tariff) but I'm being made redundant and I don't think I'll be able to afford that anymore. Is it possible to downgrade my contract? I think I'm about 12 m...

Hello, I want to know my account number

Resolved! Re: Has my Contract ended XXXXXXXXXXXXXX mobileXXXXXXXXXXX

I have a couple of mobiles with EE since moving over from BT. Had 'big' problem getting access to my broadband account and in frustration was trying lots of things suggested to resolve this and ACCIDENTLY pressed the Leave EE on my mobile account! W...

Resolved! Contract end date?

How do I find out when my contract ends?

Well i havent been happy im still waiting for a bag come through my door it was

Ee robbing me for months without me knowing?

So in November 2023 i upgraded my phone to the google pixel 8 pro. All was fine received the device it was faulty, reported it device was replaced the new device was faulty. I rang back up and said ive had enough of this i dont want rhe pixel 8 pro i...