Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Escalating complaints

How do I escalate a complaint as have been ignored, mis sold broadband and now paying broadband and BT for the same service!!!!!!!!!

Resolved! account Suspension

Hi , my account has been suspended due to not paying the promise to pay on time which i already have discussed with an ee advisor that i might need more time.. i cannot call or text ee and i am not able to recieve no incoming calls either so what can...

How long for device to be returned and removed from account

Hi there,My broadband was coming to the end of it’s contract so I called the upgrades team to acquire a new deal for it. I was advised to take out an additional device (tablet) as it would save £10 off my overall bill. I was informed I could gift it ...

Petty

Can you explain to me why a £14 a month contract gets to £65 ? Why hidden charges ? As a company by far the worst - I explained my situation to your customer service team, my partner has been in hospital for 7 months from a brain aneurysm. I explaine...

Resolved! End contract

The contract for the phone number 07********* ended on 27 May 2025. I would like to request that this contract be closed as soon as possible. Please confirm once the closure has been completed. [Mod edit - removed mobile number. Please do not post pe...

Contacting EE via we chat

Today 23 August 2024 I am trying again to contact via their chat to ask a question about one of my contracts. I have been waiting for six minutes so far, the other day I hung on for two hours and nobody picked up my message after it said they were co...

Phone not working

Apparently my unlimited contract has been used more than normal so now I am not allowed to use it, why

iPhone all rounder plan - billing issues

Hi all,Long story short(ish)… Back in March of this year I was online looking at ee contract upgrades (sim only) as our family account has 3x numbers that I look look after. Having been with ee for quite a few years, there was plenty of upgrade op...

Resolved! Upgrading 30 day contract - what day does new one start?

Hello, I recently started a 30 day rolling contract on an Essentials Plus plan, which renews on the 24th of each month. I’m ok with this for now, but later in the year I’m hoping to upgrade to a Full Works plan as I’m going to quite a few countries i...

Resolved! BT61998

Anyone know why EE are charging to text reply READY to BT61998 for changeover to Digital Voice. Mobile contract was with BT but they moved me to EE. They are all the same company aren't they? So why additional charges to respond to BT text?