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Ee first payment

Qwert1231
Visitor

‎23-07-2026 10:18 AM

Why have I had a standing order payment taken for my broadband titled 'first payment' when I am an existing customer and the EE standing order was taken for the same amount the day before? No changes to plan or adding new devices.  Can anyone explain? 

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1 REPLY 1
Rach_H
EE Community Support Team

‎23-07-2026 01:01 PM - edited ‎23-07-2026 01:05 PM

Hi @Qwert1231,

Welcome to the Community!

I can understand your concern if you have an unexpected payment showing on your account. If you reach out to our team then they will be able to take a look into this, and check what has happened here.

Rach

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