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Compensation for no WiFi for 10 days.

Gillybean1
Visitor

‎22-07-2026 04:29 PM

I had no WiFi for 2 days, someone came out next working day and said they fixed it and left, but it wasn’t fixed. Rang them and they said It would be fixed 3 days later…it wasn’t. Rang again and hey booked an engineer to come out on Tuesday because they said the fault must be in my house…..no one turned up but the WiFi started working. In total I was without WiFi for 12 days. Am I due compensation l?

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1 REPLY 1
Ali_A
EE Community Support Team

‎22-07-2026 06:30 PM

Hi @Gillybean1 

Sorry to hear you had experienced a service issue with your broadband. 

If you're having problems with your broadband or landline service, you may be entitled to automatic compensation. Our Automatic compensation for broadband or landline issues article explains when you're entitled and how it works.

Ali 

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