Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Trade In allowance not deducted from bill.

Hi, I upgraded and did the trade in thing, which HAS been received, but I just got my bill and there is no £14 deduction on it??Also on my bill there's a £6.98 charge saying "MAIN" that I've no idea what for??

Bill increase

Why has my monthly payment increased from £7.50 to £12?

Resolved! Handset Trade In - Billed for Not Returning Handset (Even with Proof of Delivery

Just want to vent my absolute frustration at EE. After upgrading my handset in store and signing a new contract I returned my old handset using the supplied packaging from Likewise as per the trade in agreement. Two months later I receive a whoppin...

Hige bill

HiI had a huge bill in may. Scammers got hold of my number sent 411 international texts in 3 days early may. How can I look and fund the list of texts This is with the communications ombudsman now. Be good if I could send them the list. No i didnt se...

Resolved! Upgrade credit check

Do EE now do a credit check when upgrading as have changed how contracts work? So now you need a loan for the phone and a separate airtime contract? Been with EE for years.

Upgrade upfront cost to expensive

Ive been a EE customer for over 10 years, and worked for EE before it came EE back when it was orange and went thought all the change over with T-Mobile for 13 years, my phone bill is about £200 a month, thats including 3 phone lines and a tablet, im...

Resolved! Changing payment date

Upgrade my phone

I looked a couple weeks ago at upgrading my Samsung 24 phone and it was saying I could.I have recently purchased a add on line for a laptop But now telling me I can no longer upgrade my phone contractWhy is this?Many thanks

Billing

Apple Watch ran out jan 2025. Still being charged 6 months down the line after cancelling twice over the phone, yous are a complete joke and have ruined my credit file

Flex Pay Bills/Invoices

Been with Customer Service for an hour trying to get a bill or invoice for the device part of my account, and they don't seem to know where to find them either. It's mad that I've spent over £1k with EE and there's no information on the monthly billi...