Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: Contact a human

Can I pay on Tuesday please

Resolved! bill

Good day,is it possible to send me all my bill invoices for July, August and September 2024.Thank you

New contract phone, was charged upfront fee but ee is saying diff

Hi i tried to order a Samsung s25 went through all the steps it took the £30 from account but said it didn't and it didn't move on from that stage of the order, no emails or nothing since what do I do now? As I don't think order has went through but...

Resolved! Payment Flex plan

I am having a similar problem with EE, for the last few months they have stopped taking the flex pay direct debit even though there is an active direct debit with my bank and money in the account. I have had to call EE every month to make payment ov...

Resolved! Taking out 2 contracts for me and my partner

Hi, I am looking at pre ordering the 17 pro max both for me and my partner how do I do this please as it only lets me add one to basket, Any help would be appreciated, Thankyou!

Resolved! Upgrade

I can’t see when I’m due an upgrade. Could you advise please

Resolved! Re: Re: Can you take adult content lock off please

Can u take off adult lock

Resolved! Returns

Hi, I made a purchase of an iPhone in store but wish to return the device. After googling and seeing results, I have seen some people have managed this. When in store, I was not made aware of the returns policy, nor given any general information. On ...

Anytime Upgrade - Non Return Fee

Hi guys, I’ve just upgraded my contract to a iPhone 17 Pro, but Im just curious on the Non return fee for my 16 Pro Max. I upgrade the same way every year, and keep my old phone every year. This usually means I get a ‘Non Return fee’ placed onto my b...

Resolved! Bill

I tried on a numerous occasions to pay my phone bill payment and it kept saying you have problems and to try again later unfortunately I had direct debit payment go out for another bill abd now I will not be able to pay my bill till the 24th I have a...