Contracts & Billing

Resolved! I’m due to pay my bill but a havnt got funds

Hello I’m due to pay my bill but a havnt got funds to pay yet but need my phone switched back on due to my health  [Mod edit: add title]

Resolved! Upgrade

Had a message that I could upgrade which j have done online through my EE online account.Paying by direct debit fir purchase of mobile and sim plan for new pixel 9a. Will my previous direct debit for old mobile package automatically stop and new one ...

Resolved! Bill

Device payment been taken twice. I paid it in my card on 29th dec as the payment was returned on the 21st dec. Now the payment has been taken again 

Resolved! Cost to bill

Does sending voice note by text to normal mobile cost outside ur plan

Resolved! Hello i like to pay my bill

Resolved! Upgrade

Hi my sim plan ends on the 21st of January 26 and my device plan ends on the 22nd of January 26 if i got a message saying I have options one being upgrade and if I text up to 150 it sais I can upgrade but when on ee online it sais I cant upgrade any ...

Resolved! Security didget number

Resolved! Accidentally paid my bill twice

I was having the usual hassle of trying to pay my bill which is already ridiculous. After receiving errors and going round in circles, I found account details to send money directly. I paid through nationwide and then 30 mins later I got an apple wal...

Resolved! Keeping employee discount after redundancy

I am currently on the phone with 150 trying to change my plan to a SIMO after being made redundant on 31/8/2025 I am aware that I will lose my 75% discount and it will drop to a 50% F&F discount as per the terms of Leaving BT on the HR portal, but th...