Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Why do EE not offer existing customer good deals when upgrading ?

I have 3 lines (Sim only) all in contract, I want to upgrade one of them which they say is fine but the they have offered it £17 more than on the website FULL WORKS sim only (£48 but to joe bloggs it is £31.) why do they do this ? it winds me up so m...

How can i look at my bill without an app

Resolved! Bill

Hi I would like to know haw can I apply for an extension to pay my bill

Threat of termination

I was severely upset by yet another message from EE saying I had not paid a Broadband bill.When the same thing happened recently I spoke on my phone to a member of your staff and *together* we set up ANOTHER direct debit with my bank. This, too, ha...

£21 Essential Plan but paying £27.58 for it.

I am on EE’s £21 Essential Plan but it costs me £27.58 every month.There is no extra charges at all, so I can’t understand why it costs as much as it does.Any help would be appreciated.Thanks,Al.

Resolved! I am currently out of contract

I am currently out of contract, yet still being billed at £47 and month, yet the £47 included paying for the mobile which l have over the contract period, should my bill reduce to just a minimum fee to cover Calls Text and internet

Resolved! Set up direct Debbie

I’ve closed my One bank account and my direct debit should’ve been moved over and it hasn’t so I need to set it up. Can somebody contact me please tomorrow?

Resolved! Flex plan question

I wanted to ask, with the new flex plan. Does having a 30% friends and family discount then only apply to the contract side and not the phone side of the contract, or would the discount still apply to the combined price of the phone and contract. T...

Help

I have just seen I have a bill form we from my bank but my mobile is with 3 and my broadband is with bt so why is this happening can someone help me please

Resolved! Incoming calls log

Is there a way to see what numbers have called you and you have answered on your phone bill? Or does the bill only show outgoing calls? I’m in a controlling relationship and my partner doesn’t like me talking to anyone and I received a call today fr...