Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! port from contract to pay as you go

I have an EE SIM only 2-year contract that ended 4 months ago. I am billed monthly now. I wanted to switch to pay-as-you-go and keep the same number. I'm out of the UK and don't have the means to call the help desk in the UK. Is there a way to go abo...

Resolved! Extra charge

I’ve been charged £34 extra for changing my DD date. So technically I’m being charged for 2 bills within ONE month. Is this right or even legal?

Resolved! App not working

Hi I’m trying to organise a new new phone and contract today. I get as far as agreeing to terms and conditions and it keeps saying to try again (see pic). I’ve tried logging in and out, turning WiFi off, resetting the app. It won’t let me connect to ...

Resolved! Moving abroad

HI! I have just moved to Dubai, my 24-month contract has ended so now I am on a monthly rolling plan for £35 which I really don't need now that I have a UAE sim. However, I would like to keep my EE number so that I have access to this number when I a...

Resolved! when I had an upgrade I thought it was free as part of my contract

When I was due for an upgrade I thought my new phone was part of the contract as it has always been but have now just realised that I am being charged for it...WHY?

Resolved! 150£ Deposit

I ordered a full works SIM card online. They wouldn't give me the SIM card unless I paid a 150£ deposit and she told me that I would get the money back in 3-6 months. Has anyone else dealt with this? Is this true or do I have to call back to customer...

Resolved! I would like to review my latest payment

monthly invoice being shown as paid in our account not able to view or download

Awful service cannot cancel

Can someone help me, I can't get in touch via the phone, via the chat I never connect with anyone no matter how long I wait, they must know I want to cancel and refuse to connect me.My 2 years with EE are coming to an end and for the extortionate pri...

Cannot view bills

I am trying to view bills but every time I click on either 'View my bill' in the Latest Bill box or click 'Bills and Payments' on the top ribbon, it takes me to a blank page. This has been the case for a week now