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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59302 Views
  • 69 replies
  • 14 Helpful

EE no longer making it viable to consider upgrading

Into the final month of my contract and whilst i had been holding out to see if EE would be stocking the new Xperia 1 VII, alas to no avail. So been using freetime to look at alternative phones (i've used sony phones since early 2000s).Last week i go...

Angelus by • Contributor
  • 1821 Views
  • 6 replies
  • 1 Helpful

Resolved! Wanting to change upgrade phone.

Hey, I've recently upgrading through retentions, was given a great deal and the phone i thought i wanted . After receiving it and using for a day, a few issues have arisen which are niggling me. For example:- Weird audio pop before starts in some app...

Noranjo1 by • Investigator
  • 243 Views
  • 2 replies
  • 2 Helpful

Resolved! Charged for sos scam messages

I noticed a lot of “extras” to my very basic contract, when investigated it appears a “scam” sos message had been sent to numerous contacts ( in text not WhatsApp, which I always use), at the same time on the same date, to the same numbers a number o...

AnnGreen by • Investigator
  • 299 Views
  • 2 replies
  • 1 Helpful

Resolved! Existing Friends and family discount

Hello,I'm have an existing 30% off friends and family on my current sim only plan and want to upgrade. At checkout, the discount changes to 50% off when I select a eligible plan - Sim only Unlimited Full Works (Discount Eligible Plan).  My question i...

knight by • Established Contributor
  • 586 Views
  • 1 replies
  • 2 Helpful

Resolved! How to pay overdue bill

Hello,I have a friend who, during her mortgage application process, discovered that she still has an outstanding EE bill of about £350 from November 2024. As she is not good in English, she asked me to help her contact EE for guidance on how to pay t...

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