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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17386 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 27172 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 58571 Views
  • 69 replies
  • 14 Helpful

Resolved! Credit refund

I was told last week I was 879 pound in credit and it was agreed by managers I would be refunded back in the bank o rang today to see where it was and it says pending on the account and he said it hadn’t been refunded and have to wait till it appears...

Resolved! EE account changing number from one account to another

Hi, I have an iPhone contract on my dad’s EE account. It is coming to an end on the 11th October which is when I want to change to sim only. I want to change to sim only and buy the plan on my own personal EE account (as I have EE broadband and can g...

Resolved! Credit limit

I have had an auto text saying that I have reached my limit along with my wife's phone but we both have unlimitedly everything coming to ee is fast becoming the worst decision ever 

Duplicate £100 Deposit Charge – EE Kilburn Store

My wife and I joined EE on 21 September 2025 at the Kilburn store, where we were each asked to pay a £100 refundable deposit (£200 total) since we had no UK credit record.Both payments were made by international bank card and successfully processed. ...

Resolved! Veiwing my bill

How do I view my bill without downloading the app? Is this website as awful as I think it is? 

Resolved! Talk to an agent online

hi,how can I get in contact with an agent online im unable to call, Ive set up my account and it’s saying my info is wrong when it isn’t and I can’t download my eSIM. it’s annoying the life out of me. Never known it so hard to get in touch online 

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