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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59285 Views
  • 69 replies
  • 14 Helpful

Resolved! Setting up a spend cap

Hi can a EE person tell me if you want to set a spend cap on your phone if it is Free to do it or do you get charged for it on your monthly bill thanks

Vrgm52 by • Investigator
  • 194 Views
  • 1 replies
  • 1 Helpful

Resolved! Flexi plan shown on bill WITH normal bill ontop

So I was paying 88 a month for the device AND the plan. I took a free upgrade in the last 30 days of the contract due to end. The new plan i am playing less per month for the device, plan AND galaxy watch 8. All comes in at less than the 88. The devi...

Resolved! Deceived

I was pay as go customer for long time than one day one off ee employee called me saying you can get better deal with your 20 pound a month, I said OK direct debit 20 pound he said OK so I accept when the bill came it was 40 pound for two sim card we...

Aliog by • Visitor
  • 231 Views
  • 1 replies
  • 1 Helpful

Resolved! How the hell do I check my bill?

I used to log on to manage my Wi-Fi monthly bill on my bt dot comWhen I do this, it says my final bill was July 2025 (presumably when the migration happened). I have an email saying that BT Wi-Fi is now EE Wi-Fi and all my account details have been t...

Liam952 by • Visitor
  • 238 Views
  • 1 replies
  • 1 Helpful

Download a bill

I have seen other comments about this but I also cannot download a June bill from the website...it's clearly not a cookies or browser issue...please help 

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