Apology for a mistaken complaint today

Varnensky · ‎27-07-2026

Hi EE Team, I raised a phone complaint today that has now been closed. It was completely my misunderstanding and I want to apologize to the team. It is very important to me to admit when I am wrong. Thank you!

Ali_A · ‎27-07-2026

Hi @Varnensky

Welcome to the EE Community!

it's great to hear our Customer Service team were able to answer your questions satisfactorily and help you with a better understanding of the situation you had.

You did the right thing by getting in touch and giving us a chance to make sure we put things right. We want to give all our customers an excellent service, and if you feel your situation hasn't been handled the way you had hoped we want you to know how we can fix it.

Thanks for taking the time to come onto the community forums and share your experience with the other members.
It's very much appreciated.

Ali

View solution in original post

XRaySpeX · ‎27-07-2026

Here you are not apologising to EE but to a public user discussion forum that can have no access to your specific account. If you wish to apologise you should do so by phoning CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎27-07-2026

Hi @Varnensky

Welcome to the EE Community!

it's great to hear our Customer Service team were able to answer your questions satisfactorily and help you with a better understanding of the situation you had.

You did the right thing by getting in touch and giving us a chance to make sure we put things right. We want to give all our customers an excellent service, and if you feel your situation hasn't been handled the way you had hoped we want you to know how we can fix it.

Thanks for taking the time to come onto the community forums and share your experience with the other members.
It's very much appreciated.

Ali