Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Receiving bills but don’t have an EE account or phone

Hi My husband has now received 2 bills from EE. Problem is he doesn’t have an EE phone or account never had. He has always been with another provider.He has tried to call to get through to the team, emailed them and also been in store to check what h...

broadband bill

two problemsi have not received my postage labels for the return of my entertainment package.on my bill there are charges against a mobile number i don't recognise?

Resolved! to tegister my number on my name

how to register my phone number on my name

Resolved! Phone not delivered - being charged for contract.

Im posting this here as I want a trail in case my issue goes like some customers and ee fail to cancel my conteact. I've been a customer years so decided to upgrade, I got a super deal, probably too good to be true as my phone was turned around at Le...

Resolved! Sim plan billing

Can you please cancel my contract

Resolved! Unlimited 5G for £7 pm

Hello,I found this deal advertised on 4g.co.uk website, clicked through to EE and landed at the associated £7 per month SIM which I promptly ordered.https://www.4g.co.uk/unlimited-data/ee/#:~:text=EE%20offers%20a%20variety%20of,with%20unlimited%20min...

Resolved! My contract has ended

My contract has ended So what will happen to my bills going forward if I don’t want to upgrade my phone?

Resolved! How to pay your bill on the website through a laptop?

I want to pay my bill, how to pay your bill on the website through a laptop?cause my phone is currently broken

Resolved! Re: Live chat

Hello can you help with my bill please I cant pay until the 11th can you do a promise to pay please

Credit refund

Hi, I’m hoping someone can help me, I got credit from EE put onto my account a couple months ago but I am no longer with them and was wondering if I actually get that money in my hand now that I am not longer with them? It’s still on my account and t...