Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Payment Delay

Hello,I am currently having financial difficulities and ive had an email informing me today is my last chace to pay or my service will be restricted.I would appreciiate it ALOT if you could consider giving me until the 25th to pay my bill when i get ...

Essential Plan 25gb

Good Evening PeopleDoes anyone possibly know what this new 25gb Essential Price Plan is all about? Or has anyone else had there monthly price plan randomly changed to this without their knowledge plz?

Resolved! Hate this app 😒 just want normal private

Resolved! Where can I view my bill

Resolved! Change contract

How can i change contract i want unlimited data

******* having a problem with signing into my account

Hi , I am having a problem with signing into my account jeff ***** [Mod edit: title and message edited, please do not share personal information in the community].

Resolved! Missing Payment

Hi EE Team, I am writing to dispute a payment reminder I received. I was notified that my account is overdue by £58.80, but this payment has already been made. According to my bank statement (HSBC), a Direct Debit payment of £58.80 was successfully t...

Resolved! Outstanding debt on phone

How much do I owe on my handset

Resolved! I have ee broadband...if i get ee one sim is that unlimited data for my mobile?

I am on three and have ee broadband.. i want to get the ee one sim but i was wondering is this a sim only plan for my mobile? I pay 22.50 a month for three with unlimited data which is ass So if i make the switch is this ee one sim for my mobile pho...

Resolved! Upgrading from 24 month sim only plan to new iPhone & Sim plan

I'm 5 months into a 24 month sim only plan. I'm considering upgrading to a new iPhone & Sim plan.Would I be able to do this without incurring a bill for the remaining months of my original sim only plan?Thanks