Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Rodlox charges

Hi My 10 year daughter has run up a £500 bill on my EE account and i can not get any answers from rodlox who want a GPA order number but i have no idea where it is to i sent them the EE bill but they can not find the invoice they have my mo number a...

Resolved! Goin to make payment

For my phone

Fraudulent sales pitch

Seriously regretting moving from sky to EE. Was sold a package for TV & broadband by EE.Moved house with a request to transfer all services. Somehow they cancelled, rather than transferring. Then spent a minimum of 30 hours on the phone to EE over th...

Resolved! Price rises

Is there a lower limit to mobile price rises in april ,? On EEs own calculator states increase is 68p but was informed it will be £1.50. Contract taken out last March.

Hi

I pay 35£ for unlimited data. But is not working. What is happened.

balance

i wat to access my account

Resolved! Sim

Hi can I ask is my sim a roll over monthly sim that u can cancel anytime?

Resolved! Upgrading sim only

Hi, I’m currently on a sim only contract. Looking at changing it to sim + phone contract. If I was to upgrade now would I be charged for the contract on my normal date or would I be charged when I receive the device?

Bills

I can see my mobile bill but not my broadband bill not even where I can the broadband icon please help

Resolved! Overdue payment already paid but still saying I owe?

Hi! Apparently I owe a £16.55 flex bill. I’ve spent all day trying to pay the ‘overdue payment’ and have paid EE £83.70 in the process today. However it’s still saying that my payment is overdue however it’s not and you’ve taken more than what my bi...