Contracts & Billing

Resolved! Billing

Just wondering if mobile bill will go out after xmas

Resolved! Sim only upgrade

I currently pay £28.68 for a 25g sim only 12 month contract and have been out of contract for well over a year. I've checked my offers in the app but when I do a Google search there are better offers. I've also seen offers for customers with EE broad...

Resolved! Re: I want to cancel sim plan only

How can I do it on the webpage if I’m in a different country and no longer have access to the sim with ee

Resolved! Can I return my new phone obtained today instore?

Resolved! Returning phone with broken screen

My screen is broken and I wish to trade in the phone to get a new phone - I've tried to factory reset the device through Google however it says I need to be connected to the Internet for the reset to work - it said it'll start the next time it connec...

Resolved! Direct debit

Please can someone tell me how to change my direct debit details. I have a nee bank account. Ive spend almost an hour on the web and app. Turned my phone on and off.

Resolved! End of contract on Full Works Unlimited Plan with 3 ainclusive Extras

Hi. My contract comes to an end on the 23rd January, and I've been told I can ring up on the 24th December( I know its christmas eve and not to ring that day), and i was told I could ring up about going sim only as the phone has been paid for. What i...

Resolved! Re: Refund

Ive recently had a text and letter from ee stating i have a refund but they havent refunded instead i was charged for not retuning the hub when i have and the refund they kept the refund and used it to pay the charges which shouldnt havs been there i...