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When will my internet be fixed?

CAF260580
Visitor

‎20-07-2026 03:15 PM - last edited on ‎20-07-2026 05:50 PM by

Sadly the last two days my internet is no longer working in the house (HP12) 

Please let me know when this issue is resolved ? 

 

[mod edit: removed personal details from the community]

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎20-07-2026 04:22 PM

Hello @CAF260580 ,

Welcome to the community,

We have no way of knowing what the problem is with your internet, this is not customer service and we have no account access here in this public forum.

You would have to contact customer service and get them to look into it for you.

You can also log into your account, click on help, scroll down and click on where it says connection issues and report it there.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-07-2026 12:57 AM

@CAF260580  : What Internet? You can't use a mobile phone at home or your fixed Home BB isn't working?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful