Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70423 Views
  • 72 replies
  • 15 Helpful

Resolved! Payment keeps getting reversed

Every time I try and pay my bill or device payment on the app or website I keep getting a message saying "Payment has been reversed by merchant". I've managed to pay the bill with out it being reversed (although the amount is still showing as outstan...

Resolved! Cancelled the insurance but still getting charged

Hi!I have called to cancel my insurance last month before the bill payment but I still got charged but when I called again, the lady told me that I will be refunded the extra amount that has been taken away from me.Now in my upcoming payments of this...

Mehwish1 by • Visitor
  • 317 Views
  • 1 replies
  • 1 Helpful