Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I’m having problems paying my bill it keeps saying not accepted although all det

Resolved! Poor Customer Service for Elderly Mother

My mother is 81 years old. Both my father and mother are fiercely independent. They went in their local EE Store in October 2025 for help when they wanted to set up Broadband at home. This was to replace a £18.62 a month EE SIM card dongle they used...

I can't find my account.

SIM Only plan question

Hello thereMy name ***** *****Just few minitues before i try to order only sim plan so i just want to know something about it [Mod edit: full name removed. Please do not post personal information on private boards.]

Switching from business to personal contract mid contract

Hello - I am mid phone contract in a business contract (24 month business essentials) and wondered what the rules are regarding switching to a personal plan. My employment status has changed from being a business shareholder/owner to being an employe...

Resolved! Full Works

Just last month I changed my plan from the Essentials to the All Rounder, which has now taken effect. I've since discovered that the Full Works plan includes global roaming and as I have a few holidays next year it might have actually been more econo...

Resolved! Re: Phone bill Direct Debit

I informed EE to collect the complete balance of my phone by direct debit but this was not done. Only my monthly payment was deducted. How do I handle this as I am out of the country?

Resolved! cancelled sim

himy app says sim has been cancelledhow can i contact ee

Resolved! Bill download

How can I download my bill please? I’ve been searching for days now

Resolved! Need urgent text support about my bill

Hi i need to speak to someone urgently at ee about my bill but has to b by txt as have problems with hubby [Mod edit: Added descriptive title for clarity. Please use clear, descriptive titles for future posts. Thanks!]