Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cant afford monthly payyment

Hi all im struggling to pay my bill each month and have asked them to reduce but they have said they cant do anything and cant help me! Is there any other suggestions from anyone that would help me?

Deposit for service?

HI, I signed up for a 2 year SIM only deal at the end of last week, an all rounder for £42 a month with a 50% discount for the first 12 months.I logged into my account this morning and saw that my first bill was ready, you can imagine my shock when I...

Resolved! Ending contract

I would like to find out when my contract ends as I would like to find a cheaper option! How do I find this out?

Resolved! Change bank details

I need to change the bank account my direct debit comes out of but it won’t let me do this online and I no longer know how to actually speak to someone xx

Resolved! Pay bill

Hi

Resolved! Worst customer service

Worst customer service every I have 2 contracts and both should cost £33.50 they keep over charging me loads for the past 5 months EE stop scamming My both contract is on CAP

Resolved! Billing Question

I recently returned an add on for my mobile bill and recieved a message saying that EE have recieved it and will refund the initial payment I made of £10 however on my phone bill it says they will still charge me for the add on extra on the 10th of t...

Resolved! Cannot pay bill

Keeps saying failed- no issue with funds/bank been on hold for over 1 hour now and still no answer

Lowest Plans, Overseas

Seeking a little help and advice, I've got three pay monthly phones which are pretty expensive. It's costing me over £200 a month and I'm I'm trying to but we're going to be living overseas for a long time so I want to put them either to the lowest p...

Contracts & Billing

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