Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Phone in police custody

Hi everyone,I'm currently in a tough situation and could really use some advice. My phone and contract are being held by the police as evidence in an ongoing investigation. This has left me without a phone and unable to access my mobile services.I'm ...

New phone

In late January I upgraded to a IPhone 13 on a no frills contracti thought the phone came free with the contract as it has always donegot a nasty shock when an extra £740 came out of my bank account todaywhat should I do - don’t want this phone

Resolved! why cant i see the bill for my whole BB, TV, Mobile package only my mobile

This is my first 'full' bill.

Resolved! Application

My application got rejected but I have not had a refund for the upfront cost of £30, this company a scam?

Online chatting

Resolved! Why was my last bill so high

Resolved! In contract but can i Upgrade to a cheaper package with EE One?

I have both an:EE Broadband packageEE Mobile contract (24 month SIM only until May 2025 that costs £40).On the website it's saying I can upgrade my Mobile package for free. And when i click the SIM only option it gives me the option of a cheaper pack...

Resolved! Family of four

We all need SIM connectivity in my household, how much can I expect to pay & how do I set it up as an Administrator? [Mod edit: Video URL removed as it contained personal information]

Resolved! Billing

Why is it IMPOSSIBLE to see my billing, on the app says click manage which I did and then says click billing but after clicking manage the option or even word billing NEVER IS THERE, NO EXISTING!! THEN I GO TO WEBSITE CLICK MANAGE THEN BILLING DOES C...

EE broadband cancellation

I was a BT customer and contract was expiring on 20.02.2025. I recently gotten in touch and found that BT and EE have merged so I renewed the contract for 28.99 on 06.02.2025 and was offered an ee sim too for a tenner rolling monthly. The sim card wa...