Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill shows as paid but no money taken from bank

So on the 13th I received my first bill for EE saying payment will be taken via direct debit on the 21st. yesterday (on the 21st) I checked my EE account as it says it has been paid and I also contacted EE and they confirmed it has been paid successf...

Resolved! Reduction in Costs due to cost of living increases

Hi,I have been a very loyal customer with EE for over 12 years, I have 9 lines on my account.Given the current situation with fuel bills.. inflation etc I have been asking suppliers to help reduce monthly outgoings to cover those existing increases ...

Rejecting my payment online

Why are EE just rejecting my payments online? I can't even set up a direct debit as it just says the sort code is invalid, had no issues previously paying by card, I've tried 3 times and they just reject the payment. Yet it says my account is overdue...

Resolved! Cancelling main phone plan when you have a paired watch plan

Hi, My phone is out of contract and has been for a long time, I'm wanting to cancel my phone contract, but I have a paired watch plan that still has 18 months on it. Can I cancel my main line but leave my watch plan running? From what I understand I ...

Resolved! Bills

Hello. I can't check my bill online, and I'm paying way more than I should. How can I check my bill

Resolved!

Hello I want my call history date to date outgoing calls and incoming calls please would you help me with this

Hi is this for Device upgrades also with EE? If your an existing customer with EE and paid your bill on time each month with no issues are you able to upgrade to a new more up to date iPhone/Device when this current one is paid off and due for renewa...

Resolved! Leaving EE while still in contract

Hi, I’m aware that while I’m still in contract and I choose to leave that I’ll have to pay the remainder of the term…does this apply if I want to keep the phone? I’m going travelling soon and really don’t want to waste my travel money on a phone or c...

Resolved! Re: Re: Live Chat on EE Web login and App

Hi I need to pay the bill

Unable to change payment details on Netflix but no active contract with EE

My contract with EE ended quite a while ago and I transferred my number to a different network. I received a bill marked as final and showing a refund, and then received another a month later stating 0.00. I previously had paid for my Netflix subscri...