Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Extra charges on my bill in the UK

I am the account holder and my husband has a SIM only plan on my account. For the last few months there have been extra charges associated with his number. I have tried to find out what these charges are for but hit a brick wall. Any help would real...

Previous mobile accounts

When I log into the EE mobile app, in the billing section, I have 4 account numbers listed, my current account and 3 previous accounts. Is it possible to get rid of the 3 previous accounts?

Resolved! View bill

View bill

Resolved! Mobile phone payments

I have a £162 credit on my mobile phone account so I want to cancel my monthly £10 payment until this is paid down. How do I do this?

Resolved! will it remain as a deposit for next month?

Hello All I transferred more money because I was late. My question is, will you give it back to me or will it remain as a deposit for next month? [Mod edit: add tit...

“Misleading Insurance & No Next-Day Replacement”

☆☆☆☆ I have been a customer with EE for over 5 years and recently purchased a phone along with insurance. Yesterday, I lost my phone and contacted EE to make a claim. Unfortunately, I am still waiting for any update, and my claim has not yet been rev...

Resolved! Paperless Billing

How daft is it that you can only remove paper billing by having to phone 150. Surely this is just a basic instruction. ?

Resolved! Re: Power of Attorney - Registration

Just tried to do this over the phone to be told EE do not accept them over the phone and you need to send a scanned version of the LPA in. A couple of weeks previously I was told that I could and some one would call me to do it but then never called,...

Phone and my Internet are not working can’t receive calls

Extra charge

Hi, I’ve received a message saying I’ll be charged £2.50 on my next bill due to a delay in applying a price increase. I don’t believe I should be charged for this. The delay was due to an error on EE’s side, and I was billed the amount you set at the...