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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13592 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24352 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48414 Views
  • 55 replies
  • 13 Helpful

Resolved! my phones been suspended

Hi, my phones been suspended. I spoke to someone and told them that I’ve been finding it hard to pay my bill over the last 3 months due to not having enough funds. They were meant to call me back but I missed the call now I cannot call up because my ...

Resolved! Adding all upgrades to the same basket

I have 4 numbers on my plan and I am looking to upgrade all of them as my contract is nearly upHow do I add all my upgrades to the same basket instead of doing it separately?

bimal7 by • Visitor
  • 210 Views
  • 2 replies
  • 2 Helpful

Resolved! Change payment date

I'm trying to change my direct debit date to the 19th. It let's me select it and confirm but then says its not possible?

Emmamcg by • Visitor
  • 317 Views
  • 1 replies
  • 1 Helpful

EE Guide wait time

I'm trying to get through to an EE Guide on caht, and the AI bot has said the wait time is approximately 6hrs 35mins. Is this a joke 

Brayer by • Investigator
  • 394 Views
  • 7 replies
  • 1 Helpful

Disputing a 'charge to bill'

Question: I've just came off the phone to a guide who advised it's not possible for EE to dispute a transaction with Apple and that I need to go back to Apple, is this correct?My Apple One subscription is billed to my EE account, which has been fine ...

jon_1103 by • Established Contributor
  • 296 Views
  • 3 replies
  • 1 Helpful

Proof of Birring

i lost my Mobail phone then I claim my insurance through Barclays Bank so they requested me a proof of usage and barring .i request to to ee and they provide me the proof of usage but they refused to provide proof of barring.Guide me please what shou...

Upgrade Charges - Handset to Sim only and back

Hello, I am due an upgrade on both of my lines that I have at the moment. I tried to get this answer from an Agent on the chat last night, but all they wanted to do was sell me broadband. I am looking to take out a sim only for 6 months on both numbe...

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