Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15455 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25634 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52545 Views
  • 55 replies
  • 13 Helpful

Bills

I can’t see my April bill for my mobile 

S1204 by Investigator
  • 169 Views
  • 2 replies
  • 2 Helpful

Pricing for existing customers

Hi, I have just received my new contract costs.I am being charged:£50.99/month for broadband (900 Mbps), standard charge is £38.99/month£22.00/month for TV (Entertainment) , standard charge is £20.00WHY????If a resolution cannot be found I will leave...

READ4 by Explorer
  • 222 Views
  • 2 replies
  • 3 Helpful

Re: Contract ended but still being charged!

Same thing happened to me - I took out 2 phone contracts - for 2years - I  know the monthly cost is calculated as 2 payments, the phone cost to be paid by the contract end date, and the tariff including data messages calls etc. So why after the 2 yea...

timzone by Visitor
  • 4010 Views
  • 9 replies
  • 12 Helpful

Incorrect account information

Good Morning,I am posting here in case anyone from EE looks at these posts?Recently someone has created a new EE broadband and TV account but has unfortunately used my deceased father’s email address on the account, so my mother have been getting all...

H1973UK by Visitor
  • 244 Views
  • 1 replies
  • 2 Helpful

Resolved! Final bill given

I’ve been given my final bill due to outstanding balance does anyone know if I pay the final bill will I be reinstated?thanks

Tjc12345 by Explorer
  • 196 Views
  • 2 replies
  • 1 Helpful

Resolved! 2025 CPI Increase -a re you having a laugh

Okay,So I've been trying to make sense of this while waiting for any fantastic deals this year while out of contract sadly my bill has jumped up to £200 a month and that's without a new contract for 3 phones.This morning I was looking again for offer...

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