Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13977 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24652 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49190 Views
  • 55 replies
  • 13 Helpful

Resolved! canccelation

Hi  i would like to know the easiest way to cancel my mobile phone account be nice to do it without  phone call as I  suffer from sver anxiety attacks I'm a pensioner and just cant afford it anymore any help

Resolved! Something odd with my most recent bill.

My latest bill included something unexpected:Add-ons: Weekend calls to UK Landlines £2.80As far as I am aware, I have never agreed to buying this additional "add on" - it makes no sense to me... I can't remember the last time I used my landline to ma...

Resolved! Elderly mother mid sold eSIM contract

Hi everyone, I’m posting this as my 79yo mother has received a threatening letter saying she owes £91 for an eSIM she was sold over the phone for a data plan. Vodafone is my mothers provider as she lives in a remote area and this is the only mobile s...

BTS25 by Visitor
  • 208 Views
  • 2 replies
  • 3 Helpful

Billing

Does anyone know how I can get customer services to ring me. I can't get online and I can't ring out

Resolved! EE Colleague can add a second phone for wife

Just moved to EE as an Openreach employee and used my 50% discount, all good. Now I want to take out a second contract and phone on the same account for my wife so we can share data but it tells me I'm not eligible. Can you confirm if there is a cert...

Resolved! Liking product

First I got this my number finish …1300try again and I got this not happy with result did I did try again  still with issue liking.any idea to resolve the problem?

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