Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! SIM card only

I want to start new SIM card contract as mine ended 9 days ago, since I didn’t cancel anything my contract is still going but if I sign up for the new one, when will that contract start?

Resolved! EE One add SIMs

Hi, I'm thinking about joining EE broadband, and I've seen that you can add unlimited mobile data SIMs to it. Does this mean that you can add more than one SIM on which to get EE One benefits? And if so, how can you do that? On the website I can only...

Resolved! How can I cancel my EE contract online?

I need to cancel my contract as it’s ending next month and it’s in my ex partner’s name and I have no contact with him at all. How would I do this?

Resolved! Pay my bill

The ee. App is down and I can’t pay my bill please advise when it will be working Nicole [Mod edit - removed full name from post]

Firestick not working

Why won’t my firestick work now tried everything

Resolved! Urgent Issue with EE Account Cancellation

I recently visited an EE store to open a SIM-only account. I received my new SIM card and set up my phone accordingly. After obtaining a PAC code from my previous network to retain my original number, I checked the EE app and noticed that two account...

Charge to Mobile

My phone was stolen, and the SIM card placed into another device by the thief. They then set up my EE account as a payment method in their Google Play Store - before I had cancelled the SIM. Doing so just required a verification text, which was easy ...

Resolved! Billing

Hi I have paid my bills yet account showing arrears, anyone else having same problem?

Hello ee i recently ngot a conyract on a iPhone, when do they take money out for

Resolved! Phone bill

Good evening I have just gone on my account to pay my bill which is due today 10th Feb and there is a late fee on there but I am not late paying it I only had enough to pay the normal bill which was £23.54 please can you look into this for me thank y...