Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60443 Views
  • 69 replies
  • 14 Helpful

Resolved! Duplicate Tech Add On Charge

I recently started a new contract in which I pay for my phone usage (£30 p/m), my device (£31.94) and a monthly charge for my PS5 as a tech add on (£31.50).However, on the first two months of this contract, I have been charged for two tech add ons, b...

Resolved! Bill payment

Hi, today is my last day to make the payment, but the site is down and the payment option is not showing. What should I do?

Adarsu by Visitor
  • 248 Views
  • 3 replies
  • 2 Helpful

Resolved! ee invoice

Hi, before upgrading i got one monthly invoice from ee. After upgrading, i get two - paying for the phone itself and paying for line/txt etc.Has anyone been able to sort with ee and get a combined invoice for both? I’m able to claim costs back from w...

Ger12 by Visitor
  • 229 Views
  • 2 replies
  • 4 Helpful

Resolved! £14.50 monthly unlimited data sims reduced from £34.50

I have 3 sims on the above deal and was told twice by EE staff that I need to wait 3 months to add a 4th. After 3 months I tried adding a 4th and it was not possible. EE staff then told me that it's between 3 and 6 months but can't supply a date. Has...

TheCod by Explorer
  • 349 Views
  • 2 replies
  • 1 Helpful

Resolved! Asset watch

I had a new contract, and unfortunately had to sell it to pay towards my mums funeral. The company that I’ve sold it to has said it’s got an asset watch on it. They won’t pay me or return my phone back. Any idea how I can get this taken off please? I...