Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing for New EE broadband customer

I have just switched over to EE broadband from BT. I have an email to say my first bill is ready to look at all I need to do is click on view my bill. The info says to click on Manage - it then says click on billing. I have followed that on my laptop...

Resolved! Paying off son’s SIM card on my mob account when he no longer uses it now living

Resolved! Hi ive just discovered that i was missold my last upgrade

Why is contacting EE a nightmare?

I've been trying all morning to get through to anybody helpful to see if I can add an extra device to my bill, yet I keep getting hit with holds, then told they can't access my account to check if i'm eligible BUT they can offer me broadband! I've tr...

Resolved! Last 3 years of bills

Hello I need proof of a bill and address from the last 3 years and need help getting my last 3 years of bills

Resolved! Family deal, package.?

Hellodoes ee offer a family package.?thsnks

Resolved! fraud when signing a contract through an advertiser

I can't get through to the operator...an advertiser came to me and said that EE is buying out the old contract from the previous provider and 3 months are free for new users...they just installed the equipment for me, and I already see the invoice fo...

Resolved! Can you show me my latest bill

Show me the latest Bill

Unexpected Bill

I had EE broadband installed one month ago and added my mobile. My next bill is supposed to be July 17 and should be 32 pounds. But I have a message from my bank that EE will tomorrow take a charge of 239 pounds from my account. I can find no mention...

Resolved! Reverting a contract

Yesterday I have upgraded my contract to All Rounder which is £10 cheaper than what I had for the last two years. It seems that not all addons are available with it and I can either go with Netflix or Google One. I had TNT and wanted to keep it but n...