Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! iphone 17

i ordered the 17 yesterday and it sent me a order number so when i’ve gone on to track it it says “oops your tracking time ran out” i’m confused

Resolved! Invoices

Why can't I access my bills online anymore. It is asking me to download the app which I don't want to do

Resolved! Sim contact ending but phone contract ends next year

My sim contract end on the 29th November but my phone contract ends next year. I asked for deals for just the sim and the agent said if I take a sim deal with another company then I would be charged a edf as even though it’s two separate contracts, t...

Resolved! How can I speak to someone at EE about my plan

Is it possible to speak to a representative at EE about my plan?

Resolved! Unable to pay my mobile bill

unable to pay my outstanding mobile bill 22nd november. Is there something wrong with ee online payments.

Resolved! Re: Re: Mobile phone extension

Hey is there any way someone can help me im late paying my bill and I was wondering if I can get an extension for 4 days

Resolved! Several Google play refunds

I have had several transactions refunded from Google play all on the same day which will be more than my monthly mobile billWill my account go into credit and used against future bills or what happens

Resolved! Upgrade Billing

Hi, it’s been a long time since I upgraded as I have been on sim only. I have just upgraded via my account but unsure whether this means my current sim only will automatically be replaced by the new upgrade price and device? Is there anything I need ...

EE will not accept my bank details for direct debit

I have a bank account with LHV which accepts direct debits. I have already set up several direct debits with various companies, but EE is adamant the bank does not exist. I’m going round in circles. Clearly EE is using an out-of-date account verifica...

Resolved! Arrears I can’t locate

Helloi am not sure this is going to go to the right forum because i am confused as well. I moved abroad on the 18/08/2025 and the day before my mobile pay monthly was moved to payg - I did not cancel my direct debit as I was still paying for my devic...