Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change payment date

I'm trying to change my direct debit date to the 19th. It let's me select it and confirm but then says its not possible?

EE Guide wait time

I'm trying to get through to an EE Guide on caht, and the AI bot has said the wait time is approximately 6hrs 35mins. Is this a joke

Disputing a 'charge to bill'

Question: I've just came off the phone to a guide who advised it's not possible for EE to dispute a transaction with Apple and that I need to go back to Apple, is this correct?My Apple One subscription is billed to my EE account, which has been fine ...

Proof of Birring

i lost my Mobail phone then I claim my insurance through Barclays Bank so they requested me a proof of usage and barring .i request to to ee and they provide me the proof of usage but they refused to provide proof of barring.Guide me please what shou...

Upgrade Charges - Handset to Sim only and back

Hello, I am due an upgrade on both of my lines that I have at the moment. I tried to get this answer from an Agent on the chat last night, but all they wanted to do was sell me broadband. I am looking to take out a sim only for 6 months on both numbe...

New sim contract

Unable to contact EE in UK

Anyone know what's going on with EE. Website down, complaints blocked and no answer after 1hr in queue. Any ideas out there?

Resolved! My sim only contract ended 2 years ago. How do I terminate my contract

My contract for sim only expired 24 months ago. How do I go about informing EE that I will be cancelling/ not renewing my sim only which is not under warranty

Lack of communication

I received my upgrade yesterday but it's turned out to be a whole new contract. I haven't set it up yet as I'm not paying for 2 contracts. No one has responded to my calls or messages on the chat. Absolutely ridiculous and I have put in a complaint t...

Resolved! How to pat bill whilst cut off and in Spain?

Phone call help PLEASE.THANKS. DINI