Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Lack of communication

I received my upgrade yesterday but it's turned out to be a whole new contract. I haven't set it up yet as I'm not paying for 2 contracts. No one has responded to my calls or messages on the chat. Absolutely ridiculous and I have put in a complaint t...

Resolved! How to pat bill whilst cut off and in Spain?

Phone call help PLEASE.THANKS. DINI

Resolved! upgrade cancelled

Hi,Logged into EE website as i knew i was able to upgrade, went through the process chose a new phone and airtime, added a trade in which it accepted and went through all of the other bits to finish the order, recieved email to say the order is recei...

Remove Full cover charge

Hello,How can I remove Full cover charge ACS?

Resolved! Renewals of contract

HelloMy current plan is due to expire on January 12th.I'm very happy with the deal I've got so will i have to notify EE that i wish to remain on this plan or will it renew automatically?

Contract renewal I have been told my contract ends 25 January trying to have a c

My contract ends 25 Jan I am trying to have a conversation about renewal terms but 45 minute wait on the phone number given, who has that time to wait? nothing other than advertising packages on the account management site and dont live near a shop f...

Resolved! EE winter deals + ee perks

Hi, currently out of contract on my original full works deal (the one with 3 smart benefits). I was hesitant to move to the new ones but I see at present there's some winter deal offers for £29. Am I able to apply an ee 20% perk on top of this? The a...

Resolved! Re installing direct debit

Anyone know how I do this on the app please

Would like to cancel the. Direct debit.

It’s not my card and I would just like to go back to paying it normally

Monthly plans

Hi. Please can someone explain how the new plans work? I'm looking to upgrade, but can't decide on what plan I will need! They are all confusing! It doesn't actually tell you minutes and data included etc. At the minute I have 125g data, unlimited m...