Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! not upgrading

Hi, My sim only plan is due an upgrade but i am happy with the plan it is on. If i leave it will my bill remain the same or will it move onto a different plan automatically?

Conseling my contract

Hi like to console my direct débit

Resolved! I want cancel my current contract

I want to download and print my december invoice/bill why cant i access this

Resolved! phone upgrade

i want to upgrade my phone early and there is a fee of £322.20. this fee shows up when im looking at devices. but when i choose and iphone 16 pro max in dessert titanium it shows there is no fee? the fee is there for all other colours of the iphone 1...

Billing

I have been trying for nearly two months to change my direct debit details with EE. I spoke to someone at length and they could not change it so I cancelled with my bank. I made a payment as they requested on the 5/12 which was double the monthly p...

Resolved! Monthly VAT Invoice for Flexi Pay

Hi My bill is split in two now and I get a monthly bill invoice but I don't get one for my monthly flexi pay debit. How do I get a monthly invoice for my flexi pay debit to satisfy my accountant.ThanksPaul

Line suspended and unable to get in touch

Yes trying to access help or pay bills and now I've been cut off and ignored stuck abroad

bill increase

I was paying £15.99 per month for sim only - now its increased to £32.00 without noticewhats going on?????

EE services

Hello,I am looking for a mobile contract that suits my needs. I use mobile services frequently when I am in the UK, but I occasionally travel abroad for several months at a time and do not use my SIM card during those periods.Therefore, I need a cont...