Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: My Mobile Bill and Phone

My S22 ultra battery had gone pop and now I dont have a phone so I wish to change provider but not happy with paying for 30 days when I wont have the sim and I dont have the phone now it says I getting charged £398 till August 12/24 can you help plea...

When is the cut off for the CPI increase so I time a new contract correctly?

As per the subject line. Don't want to be caught by an increase a few weeks after signing up.

EE have cancelled the wrong number and my business is suffering

EE have cancelled the wrong number, the number I expressly stated that I needed as it’s my business number, and now my clients can get through and book appointments they are also refusing to refund me for a phone line that I didn’t know I had I have...

EEPerks

I’ve just been sent an EE perk through my work place. As I already have an ee account can I use this on my existing account?

Phone number 94473603

I have seen the is number on a recently requested bill. It is marked as an outgoing call and appears 7 times. Can you explain what’s this number is? Is it the answer phone number for retrieving messages as I recall doing so at the times where this ap...

Direct debit

We have closed our bank account and transferred ee to our new one , eve so far have not taken a payment from this account ,we want to set up a new direct debit but don’t seem to be able to do this help

Billing

How am I supposed to talk to anyone at EE if they have cut me off completely ? Tried calling the 150 but it won’t allow , can’t message them on website ? Help please ?

My Mobile Bill and Phone

At present I am in the Phillipines, before I came to Phillipines I was in Spain had an account with EE as I am up and down from UK to Spain, I have regualar monthly payments no exceeding £30, however while in spain I receive notification of my next b...

Can I schedule a new contract to start when my old one finishes?

I’m a month out from my contract finishing and would like to automatically roll onto a new contract deal at the finish of my current one. Can I schedule or automatically take up the new deal when the old one finishes? I’ve already seen the deal I’d l...

Resolved! Contract

Can you tell me when my contract ends.