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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8142 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18271 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35378 Views
  • 49 replies
  • 11 Helpful

Phone number 94473603

I have seen the is number on a recently requested bill. It is marked as an outgoing call and appears 7 times. Can you explain what’s this number is? Is it the answer phone number for retrieving messages as I recall doing so at the times where this ap...

Stuartw2 by • Explorer
  • 322 Views
  • 3 replies
  • 1 Helpful

Direct debit

We have closed our bank account and transferred ee to our new one , eve so far have not taken a payment from this account ,we want to set up a new direct debit but don’t seem to be able to do this help 

Dav1978 by • Visitor
  • 122 Views
  • 2 replies
  • 2 Helpful

Billing

How am I supposed to talk to anyone at EE if they have cut me off completely ? Tried calling the 150 but it won’t allow , can’t message them on website ? Help please ? 

My Mobile Bill and Phone

At present I am in the Phillipines, before I came to Phillipines I was in Spain had an account with EE as I am up and down from UK to Spain, I have regualar monthly payments no exceeding £30, however while in spain I receive notification of my next b...

Rayg66 by • Investigator
  • 257 Views
  • 10 replies
  • 1 Helpful

Out of contract but still charged for my handset

My contract ended a while ago but it appears I’m still being charged for my handset within the rolling contract. I called ee and was told a text was sent( no context) for me to contact them and that was it. All that happened during that call was most...

Crmck by • Investigator
  • 477 Views
  • 21 replies
  • 6 Helpful

Spend cap

I have a spend cap on my ihone to stop me getting charged for certain things how do I take the spend cap off or out a maximum amount thanks 

Direct debit

Hi. I missed my last DD payment because I forgot to put money in my DD account on the day EE was supposed to remove my bill cost.So I searched here and found a way I can pay through bank transfer. So I did that immediately.But this morning, I was sur...

Adonis_1 by • Visitor
  • 126 Views
  • 1 replies
  • 1 Helpful
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