Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Need to delete old accounts from EE.

Hello,I have the following issue, every time I phone EE tech support I have to wait for them to find the right account, when I asked why, they tell me that there are old account that have been closed but still listed on there database, when I asked t...

Billing Issue

I paid my bill. 1 week in advance, the amount was returned to my card for some reason. The due date for the bill was yesterday, on the 5th of May 2025, I tried to pay it once again but the app keeps showing error codes, I log in from my laptop and it...

Resolved! New contract phone and sim plan

Before I activate my new phone can I change my sim plan as I had the plan with unlimited data and I didn’t mean to select unlimited data only unlimited text and calls

Resolved! TNT Sports bundle fiasco

Hi, I purchased a TV in March with free TNT sports for 24 months for £13 a month but have just realised that in addition to the £13 EE have been charging me an additional £20 a month. I have just spent over an hour on the phone about this: initially ...

EE Perk Discount Code

Does anyone know how I am able to add a new EE Perk code to my account via the app? Thank you

Forced to up grade sim plan

After years of being on a simple but effective and inexpensive sim plan, I suddenly get a text message telling me it’s being discontinued and they (EE) are up grading me to a £16 a month sim plan ( it was £12)!!Am extremely annoyed, why do EE treat u...

Resolved! REQUEST OF BILLING

Dear Sir/madam,Could you please issue the billing because didn't receive since April 2025.Thank you.

Resolved! Billing

Hello, I had a payment that was overdue and have paid it this morning however it is still saying that it is due on my account and my broadband still isn't working even though my bank account says that the money has gone out, when will this change on ...

Hi did you get this resolved? I also have a complaint against EE, and truly doubt if they commit to resolving complaints justly.

Cannot speak to anyone

What is going on? I urgently need to speak to someone and I am massively frustrated. I am convinced I have been hung up on when being connected. This has happened 3 times in the last hour. I would give up only this is an urgent matter. Now the record...