Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Paid bill on 23rd of December and saying bill overdue not been paid

Resolved! How to remove EE one from my account

At renewal I was signed up for broadband which I couldn't take in the end.So it was cancelled the day after.My account has two sims on it. These are not getting any discount.I want to add a third sim only, but my account is showing "ee one" discount ...

Billing Date and Price

So I recently started my EE contract and have already noticed that the bill is higher than they told me it would be, and is due to be paid a lot sooner than I anticipated, is this normal or is this a mistake on EE's side?

Re: Deceptive upselling

I have the same complaint as @Ruthwin. EE is scamming customers by signing them up for tablet contracts they didn't want or ask for.When I signed up for my new phone contract in July 2021, I was told I could have a 'free' tablet with the contract at ...

24 month airtime plan but 36 month phone plan

Anyone shed any light on why my upgrade is split into 2 plans and one is shorter than the other. What happens when the 24 month airtime plan is up? But the phone plan isn’t

To stop transaction from my bill

Hi its to stop my transaction for my bill this until the 10th of January when I get paid from my work it's cause I'm in arrears with my gas and electricity plus have to pay rent for the house

Resolved! Info contract bills left

Hi, can i know how many months of mill i have left to paying?

One off charges and credit MAIN

Hi I have been charged £11.45 plus VAT on a recent invoice and cant find a reason why I've not had any new equipment and/or contract and no explanatory note on the invoice. Has anyone else had this and know why?

Resolved! Billing

Hi I am still seee ee is taking my bills when I have closed the account and contract with you guys. I paid £61 with extra charger which I haven’t done but paid it off. The issues is we is still taking my bill when I have closed it?

Bill showing as paid when I haven’t paid it

My latest bill for this month was uploaded this morning (5th April), but it keeps showing that it's been paid when I haven't yet made a payment. I don't have a direct debit set up - I always pay my bill manually. No payment has been taken from my acc...