Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70535 Views
  • 72 replies
  • 15 Helpful

Resolved! Final bill

  I cancelled my contract in December and I paid my final bill. I even got credit back on that bill and in the EE app it says my account is closed. But EE have been consistently awful and have brought an issue to a debt collector about my final bill...

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Billing

I have had £47 taken from my bank account. However my bill was for £14. Please explain 

syclark by • Visitor
  • 327 Views
  • 1 replies
  • 0 Helpful

Resolved! Still charged on my old contract

I was charged for my old contract yesterday, but I’ve now ported my number and switched to a new provider today. Can you confirm whether this payment will be automatically refunded, or do I need to request this? If I need to raise it, please let me k...

Resolved! Credit score

Hi my employer has done a credit check and is showing up ee has a file on me also in my account I'm in credit can you help 

CeCe2020 by • Visitor
  • 457 Views
  • 3 replies
  • 0 Helpful

Resolved! Contract

My contract for this number +44 **** is ending and I don't want to continue with the contract.[Mod edit: Removed personal information from the community]

Eliz6 by • Visitor
  • 434 Views
  • 2 replies
  • 0 Helpful