Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Izabela

I need history call form 28 may in coming and out

Resolved! Phone contract

I took out a contract for my iPhone 11 I’ve paid off the contract but I’m still paying for the data and free calls and text (which is the same amount I was paying for those services stated above and for the phone itself) I want to know how to cancel ...

Resolved! Why still billing me after my contract expired?

I had 24month contract of phone and sim, contract ends 25th May 2025. And funny enough I got debited again June 19th which was meant to be my set date for direct debit. Ps. Am I to inform EE my contract expired before they stop direct debit?

gift my phone/billing to member of the family without a change of number?

Can I pass my phone and billing to another member of my family and keep the number?

Resolved! Overpayment

I requested a refund on an over payment ….can this be refunded back to my bank or will it have to be used as credit ???

Resolved! How to add additional line?

Hi, I’m on all rounder plan and i want to add additional line under my account for my wife. She’s currently on PAYG sim. What’s steps should i do first? Tia

Resolved! Itemised call log

How do you go about getting an itemised call log, if it doesnt appear on bills?

Resolved! Can't see my bills and can't link my new phone

Hi there, I got a new iPhone that I pay for monthly. I tried to download the app and link my new device with an eSIM, but it doesn't work; it says the information on my eSIM is incorrect. Also, when I try to see my bills, it pops up a message saying ...

Customer service complaints

I wanted to pay my bill beginning of month, saw it had been increased from £94 to £169. In short I've telephoned 8 times to sort it, on 4 occasions managers authorised the reduction.After an hour on phone yesterday still no conclusion even though a ...

Resolved! Contract ends but phone loan still live for another year

My minutes/data plan contract ends on 21/6/25, my phone loan ends 21/6/26 and I want to move my number to an o2 sim. As I pay the plan and phone on separate direct debits I assumed I could just use the PAC to move my number over and continue paying t...