Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15919 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26017 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53475 Views
  • 55 replies
  • 13 Helpful

Suing EE

Hi, I want to leave here my experience with this awful company. I've been a customer for 4 years. On the 11th October I decided to be a customer for 2 more years.I renewed my contract with EE for another 24 months. On the 17th of October I decided th...

Modescu by Investigator
  • 5001 Views
  • 29 replies
  • 24 Helpful

Resolved! Lost mobile number

Is there any way I can look at an old orange bill to find a mobile number I have lost, it was over 10 years ago 

Looby6 by Visitor
  • 225 Views
  • 1 replies
  • 3 Helpful

Ordered pay as you go contract

Ordered the iPhone 15 just moments ago on pay as you go contract everything checked out they took my upfront payment then somehow the page had an error now can’t find my order there’s no email to confirm just the fact they took an upfront payment I’m...

Resolved! Payments not going through - charged twice

I've tried to make payments to pay my bill twice this month (1st time  through Apple Pay around two weeks ago, 2nd time by card payment yesterday the 19th after receiving a text saying my payment is overdue), so  they did not go through, and now I've...

eirian by Investigator
  • 455 Views
  • 8 replies
  • 4 Helpful

Resolved! Unknown mobile number in my account

I have just checked on my account today 21st May and found an unknown mobile number in my account. The mobile number is 073xx xxx  x82. I am not sure where this come from.So far I only have 2 mobile numbers attached to my account. We do have a broadb...

T88 by Explorer
  • 346 Views
  • 3 replies
  • 3 Helpful

Direct debit

I’ve opened a contract less than 6 weeks ago I’ve tried changing my direct debit twice to the middle off the month instead off the end and nothings changed

Jake176 by Visitor
  • 199 Views
  • 1 replies
  • 2 Helpful

Resolved! Bill

 Hi.I cant see my bill .i resive my bill by email.i cant open my bill and see please help me

sandziv by Investigator
  • 271 Views
  • 7 replies
  • 9 Helpful

Sim only upgrade plans: texts and minutes

I am looking to upgrade my mobile sim only plans for my family. For the plans below, which do not include unlimited texts or calls, do they include a limited about of texts and calls? If so, to what amount? If I went over the amount, what would the c...

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