Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

ADHD

For the last nine months I have complained about my personal mobile bill being over 1k a month - I suffer with ADHD but know something is really wrong. I pay for my son, daughter (who has learning disability and partners phone. EE changed the accou...

Resolved! Payment and credit rating query

Dear EE Customer Relations, I am writing to request your support regarding an issue on my account that has negatively affected my credit rating, despite my intention and efforts to maintain payments promptly. When I took out my broadband SIM plan wit...

Resolved! Re: Record of calls made and recieved during a specific time frame

I require details of. Ny outgoing calls made from this number on 13.01.2025. This information is required for the coroners court regarding an inquest into my sons death.

Raised bill

Why is my bill this month higher by £10...?

Resolved! Re: Bill

I paid the bill on the 16th of March and I only pay 10pound a month but this month it is saying I owe 42 pounds this is ridiculous Im not paying that amount .

Resolved! Be careful when upgrading

Recently upgraded my phone. Was on a Full Works plan that provided me with Microsoft 365 package, Apple Music and XBox Game Pass. Was promised everything would reman the same, however this unfortunately is not the case,. Microsoft 365 is no longer...

Resolved! delete device SIM from account

I'm looking for help to get my wife's SIM deleted. she's got dementia and can't use it any more

Resolved! Price increase charged twice this month

My bill this month comes to £14.57 (no extra charges ), before the annual price increase it was £9.59. Next month estimated £12.08.why am I paying £2.49 extra this month?

Resolved! Phone contract

How do I get in contact with a guide who rang me with a mobile offer. I have the phone number she contacted me on but it doesn't go through. If I ring 150 they can't give me the offer it needs to be from the disconnection team?

Resolved! Sim only upgrade

On the 15 April, I decided to get an upgrade, my last contract expired ages ago. I did this online, and after I received an email with details of the new plan. It's now the 25 April. When should the new contract start? No change on the EE app/website...