Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Text asking to make extra payment?

Hi I’ve received a text this morning saying my usage has been higher than normal and requesting I make an additional payment? When I’ve checked my EE account my phone and my parents phones show no additional usage or charges? Is the text a scam??

Resolved! How do I get an invoice for my Device Payment Plan?

Hello,I need an invoice for the direct debit for my phone, I can find my bill for the data and contract but not for the device itself. In the "Your device" section I can see the payments made, but I can't download a PDF of the invoice / Receipt or bi...

Resolved! Wrong Sim Deal

I have transferred a number to EE and it’s has been with EE less than 48hours, I went in store to do this. So I took out a £20 ultimate data sim deal but after realised it’s not a Business Sim so I lose some benefits of it being a not being a busines...

Resolved! Changing direct debit details after my card was stolen

My revolut bank card was stolen and now I have to pay my bill. I want to change my direct debit account

Have I fallen for an OTP scam?

Today I rang 150 to enquire about the spend cap. I was advised by the male operator to increase it from nothing to £10. The operator said he could do it from his end.He sent me a SMS with a pin and asked me for the number. I gave him the number.I rec...

Resolved! Airtime discounts

If I were to take out a handset on a 36m Flex Plan with an airtime discount will those discounts apply after the 24m airtime contract has ended? Just wondering if my bill is going to go up or will I continue paying the same amount.

Resolved! incorrect billing

I bought unlimited mobile sim package at june 1st for 21£ per month contract, I have been charged 21£ first month at june 6 , 86£ second month at july 7 , and today is july 9th, total misery, why i have been charged on insane amount on direct debit...

Resolved! Cancel

Can I cancel and go back to BT, didn’t realise the price of EEs roaming charges!!

Unjustified price increase

I'm currently on a contract for £11.44 (after discounts) per month with unlimited data.I've just got a text saying my plan will no longer be available from the beginning of August and the new cost will be £14.50 per month.This is a 27% rise. Is EE al...

Resolved! EE one

Question regarding EE one. We are EE Broadband customers, which would make us eligible for the EE one discount? The EE broadband account is under my partners name, and the payment comes from their account. If we both wanted to move to EE, would this ...