Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Insurance Claim

Hi all,So I recently decided to claim on my insurance after my phone got damaged pretty bad which was near the end of the 4/5 year period. I suppose due to the nature, EE would swap it with a refurbished device with similar specs and that all happene...

Contract expired, want to move to 30 day rolling sim only plan.

Hi, as per the thread title, I have come to the end of my 24 month contract and intend to move to a 30 day sim only plan, however when trying to 'upgrade' I am only given 12/24 month sim only options.I'm currently in the queue for 150 to speak to an ...

Upgrades confusing

Has anyone had massive issues upgrading using EE? Every time it changes and get told something different. Discounts get taken off and apparently no longer eligible for a loyalty discount that was previously on the account. Told I had to cancel the up...

Resolved! Thinking about leaving

I am on a pay monthly plan. On my mobile phone. But I’m getting upset about how much it if. And I’m not happy with EE. So thinking about moving to an other supplier.

Resolved! How to change ownership of EE account.

Hi, I would like to know how to change EE account ownership to my name, as my contract has ended and It was an account a family member got for me before I had a bank account. I wish to upgrade and get a new contract aswell.

Resolved! EE Help!!

I am writing here, as I am overseas and trying to contact EE... I did buy roaming pack but had great difficulty actually accessing it... in fact- I got no calls or data or text messages from it.. both times. I did actually contact ee at the time and ...

Resolved! My broadband has gone up in February by £2.15. I don’t remember being informed.

Was I informed? If I was I do not remember.

DON'T KNOW WHY BUT EE ONLINE SITE IS BAD NEWS

EVERY MONTH IT IS IMPOSSIBLE TO ACCESS INVOICE / BILL . I DON'T HAVE THESE DIFFICULTIES WITH ANY OTHER COMPANY. WHY ARE YOU BEING SO DIFFICULT TO ALLOW US ACCESS TO OUR INVOICES. I AM GOING TO PHONE AND REQUEST PAPER COPIES IN THE POST AGAIN. WH...

Resolved! Re: Remove cap

Why am I not able to remove the spend cap, I need to remove it. What should I do

Resolved! Cannot see where my tech add on ends

I got the PS5 Tech add on in July 2024 for 24 months but since upgraded my phone, will I be able to cancel or remove the tech add on separately in Jul 2026 even if my phone still continues, when my tech add on ends?