Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Can’t get on to bills

Hi I’ve tried logging on to my account can’t access it saying that info ain’t matching but it is I’ve even tried going through the email I received and it’s not working. I’ve put my account number in and saying the same thing that I need to check det...

Add-ons

I have £6.99 added to my mobile bill but can't find out what add-on this is

My account details

Hello there. I want to change complete detail of my account. Please help me.

Scam Guard..

I signed up to EE Scam Guard at £1 a month. However on first bill since signing up i had 2 charges the £1 i signed up for and another charge of 49p ? Anyone know why i am being charged an extra 49p

Credit on account not being used

I have over £300 credit on my EE account but I have just had £50 taken from my bank account in payment of this month's bill. That means I should now be in credit by £357.74. I was expecting my credit to be reduced against my bills until it is used up...

Cancel contract online

EE are complete scammers for not letting people cancel online.

Roam Abroad Pass Inclusive Extra

I have just upgraded my phone from S22 to S24+.On my S22 I used the Roam Abroad Pass as my inclusive Extra as I travel a lot for work.I explained to the assistant in the Lincoln, UK branch that I still wanted this extra, however, it is no longer appe...

Paper billing in 2025

Still not able to manage my business account online and am getting paper bills. In 2025.Way to go EE.

Rant incoming - apologies

Another week. Another example of what an absolute sh*tshow EE is.I've written at length before on my deplorable experience, over the last 6 weeks, transitioning from BT to EE .Each service has had issues. Broadband: WiFi Controls wouldn't work. Exten...

Ex employee, Need to switch from colleague account to a standard account.

I'm trying to complete a change of ownership on my account but have been told that I can not as my account is still a colleague account. I was told to reach out to employee.options@ee.co.ukHowever this email either does not exist or regects communica...