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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 63639 Views
  • 69 replies
  • 14 Helpful

Resolved! Complimetary watch data discount

Hello,I had a full works sim only plan where I had a paired watch plan which had 100% discount applied.I have upgraded and I think I will get the phone tomorrow.I have been notified that my plan is changed, my new plan is also full wroks plan.Howeeve...

drzia by • Skilled Contributor
  • 361 Views
  • 1 replies
  • 1 Helpful

problems with billing after BT becomes EE

I am having awful difficulties with billing ever since I was advised to combine my BT Broadband account with my EE mobile account. Anyone else suffering?  Calling them is a nightmare because the problem is very complex, and during the call, it drops ...

jaydo by • Visitor
  • 695 Views
  • 3 replies
  • 5 Helpful

Customer Loyalty

I’ve been on the phone all night to upgrades & customer services.  To be told after over 25yrs of being a customer (previously with T-mobile before merge) with two lines, there’s no longer any customer loyalty discounts & cannot add any Blue Light or...

Kelly256 by • Visitor
  • 996 Views
  • 6 replies
  • 0 Helpful

Resolved! bill

why do i get charged £7.98 for late payment when i upgraded and paid my bill on the phone its a joke. Im in the mood to just cancel everything. I ring then up 3 times. I givve up with ee. been with them for over 10 years. Have two mobiles one watch a...

Resolved! EE stealing from holly

Why haven't you paid holly back the £160 yet and how gave you got her tide bank details when she pays with nationwide.Pay her back her money and stop messing her about you plonkers.

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