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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15684 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25840 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52980 Views
  • 55 replies
  • 13 Helpful

Resolved! Changing account name but not banking details

HiI'm wanting to change an account to be in my name but not the banking details that are in the name of a family member as he is elderly and it makes stuff easier if talking to customer service or in store etc. I'm hoping to go to local EE store tomo...

gazmix_1973 by • Valued Contributor
  • 718 Views
  • 15 replies
  • 5 Helpful

Awful customer service

Well after 4 months of trying to resolve and issue. I spent 5 hours in the space of a week on phone, my complaints was passed around pillar to post I received no viable outcome. I had my account accessed 20 times from counting the passed security tex...

MRLDE97 by • Visitor
  • 256 Views
  • 1 replies
  • 1 Helpful

Resolved! Itemised billing

Does anyone know why my numbers on my call list are doubling up and one has minutes and one dont

Nannoo33 by • Contributor
  • 312 Views
  • 5 replies
  • 10 Helpful

Resolved! Billing

On our business account I used to be able to view Call & txt itemisation for all the accounts - this is now only shown as a summary.  Please advise how can I obtain this information please and get this level of detail back on the monthly bill.  

TTCSL by • Visitor
  • 179 Views
  • 1 replies
  • 1 Helpful

Resolved! Bill

I wanna see my update bills details! I don’t know why this month the payment was so high??? I didn’t do anything!!! The EE app when to finish the upgrade to? Call which number is free for checking? I don’t know why some BT/EE checking services detail...

Joe0320 by • Visitor
  • 177 Views
  • 1 replies
  • 2 Helpful
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