Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Setting up direct debit

I just tried setting up a direct debit and was told I need to pay my monthly bill first which I did even though £0.00 was due to be paid. I made a payment for the monthly amount anyway, but I still can't get to set up a direct debit as the same messa...

Resolved! I want my money back!

EE IE THE BIGGEST SCAM NETWORK PROVIDER THAT STOLE HUNDREDS OF POUNDS OFF ME

Resolved! I have three EE SIM cards and I only use one and I am being billed for the three

Finding the phone number of my previous ee phone

Hi allI have to provide my mobile number to companies that have my old EE number on their system and they won't me update it to my current EE number and login, because I don't know what the old number is!!!Any ideas please......Thanks

Resolved! More time to pay

Is there any way of having more time to pay

Resolved! Re: Change address

Please could you change my address to house xxxxxxxxxxxxxxx Post code : xxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Transfer money from phone bill to pay a debt

How can I transfer money from phone bill to pay a debt to someone like you can with gambling sites x

Resolved! Loyalty discount Add Ons

I’m on a sim only Full Works contract with a one month initial period which ends at the end of Feb and then it goes to rolling. Question is, will my loyalty discount add ons (and all my other add ons such as Netflix premium) roll over every month con...

Resolved! Charges

Why after 3 months am I still being incorrectly charge for new fibre broadband, after multiple phone calls and after speaking to a dozen or more different people all over the country and promised calls back is no one doing anything about it. Do ...

I was miss sold a phone

I was miss sold a phone and new contract, this happened in Bexleyheath, I was told not to put the new chip in my phone and it won’t register, now I’m being charged absolutely extortionate prices! your customer service is absolutely shocking! this eit...