Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16471 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26422 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 55005 Views
  • 69 replies
  • 14 Helpful

EE Customer Serive Lie All The Time

EE are absolutely useless. I have never been part of such an incompetent network. I have had non stop issues from day one and customer service constanly lie about what they're doing to shrug you off. At first, the whole port over went wrong, then the...

Refund request

hi , i request to refund i had bill payment complain when i made my payment then the info message show me on screen pay first 50 pound to activate sim services because my services has deactivated them i paid the 50 pound but now same thing happening ...

anmol_ by Explorer
  • 260 Views
  • 2 replies
  • 0 Helpful

Contacting customer service to move to SIM Only

Hi , I tried to speak to someone on Saturday during the day and at 6.38 this evening and it said offices are shut. Do you know the actual hours to speak to someone about downgrading to a sim only contract thanks 

kjw7 by Visitor
  • 317 Views
  • 2 replies
  • 6 Helpful

Resolved! EE took money in error and still haven't paid it back

Hi. Has anyone else had money taken from their bank account in error only to be told, more or less, we will pay it back when we want? I had over £300 taken in error over two weeks ago and despite 3 phone calls and now hours on the phone to EE I still...

MarkGUK by Explorer
  • 356 Views
  • 3 replies
  • 2 Helpful

Resolved! Flex pay message

Hiya. I have just received a message from 150 saying that I have an upcoming bill of over £900 from Flex Play. I immediately assumed it was spam however the number is genuine and there is no link to click to suggest a phishing scam. I am so confused ...

Rcpun by Visitor
  • 618 Views
  • 2 replies
  • 0 Helpful

Resolved! New contract

Hi when I upgraded my phone and contract yesterday 04/07/2025  i  noticed when in the shop I couldn’t get online. I had signal and was online in Costa coffee opposite prior to entering the shop. I upgrade my contract and was happy with the sales assi...

Lynee by Investigator
  • 690 Views
  • 13 replies
  • 2 Helpful

Billed for calls I did not make

I have been billed for calls to a number that I did not make. 100% I did not make them. I was on call to customer services for 1 hour trying to sort this out. It felt like they thought that I was lying but I was telling the truth and they did not lis...

ZZR14 by Contributor
  • 630 Views
  • 12 replies
  • 2 Helpful

Insurance claim

My phone is damaged and won't work - can't find the insurance claim on my profile - need to get a replacement asap - can someone help