Contracts & Billing

Resolved! Re: I want to cancel sim plan only

How can I do it on the webpage if I’m in a different country and no longer have access to the sim with ee

Resolved! Can I return my new phone obtained today instore?

Resolved! Returning phone with broken screen

My screen is broken and I wish to trade in the phone to get a new phone - I've tried to factory reset the device through Google however it says I need to be connected to the Internet for the reset to work - it said it'll start the next time it connec...

Resolved! Direct debit

Please can someone tell me how to change my direct debit details. I have a nee bank account. Ive spend almost an hour on the web and app. Turned my phone on and off.

Resolved! End of contract on Full Works Unlimited Plan with 3 ainclusive Extras

Hi. My contract comes to an end on the 23rd January, and I've been told I can ring up on the 24th December( I know its christmas eve and not to ring that day), and i was told I could ring up about going sim only as the phone has been paid for. What i...

Resolved! Re: Refund

Ive recently had a text and letter from ee stating i have a refund but they havent refunded instead i was charged for not retuning the hub when i have and the refund they kept the refund and used it to pay the charges which shouldnt havs been there i...

Resolved! I’m having problems paying my bill it keeps saying not accepted although all det

Resolved! Poor Customer Service for Elderly Mother

My mother is 81 years old. Both my father and mother are fiercely independent. They went in their local EE Store in October 2025 for help when they wanted to set up Broadband at home. This was to replace a £18.62  a month EE SIM card dongle they used...