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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 65558 Views
  • 69 replies
  • 14 Helpful

Friends and family discount

I have just upgraded my phone. On the order for the upgrade my friends and family discount is shown but I have just received a text saying it has finished and it no longer shows in the add ons in my account. I would not have upgraded if I knew it was...

Turvs82 by • Visitor
  • 3153 Views
  • 9 replies
  • 1 Helpful

Mobile charges

Why have I been charged an extra £ 11 on a mobile number which is not mine…I accept payment on my no which is listed in my august bill..can u enlighten me please…

watch plan

my watch plan has expired but i am still being charged, please can you explain why ?

cjc8104 by • Visitor
  • 487 Views
  • 1 replies
  • 2 Helpful

Two Days Of Being A New Customer - Terrible Service

I have been a customer of ee for a maximum of two daysI have a contract which states I am entitled to a 20% discount due to having a second line. However this does not reflect in the bill online.  I did query the next day by returning back to the bra...

NoviDan by • Investigator
  • 829 Views
  • 6 replies
  • 7 Helpful

EE VIP

Does anyone know if the EE VIP programme is still available?If so how can you join - is it still that you need to have been with EE for 10 years? Thanks

Bill payment

Am contacting you today regarding this month's payment which am unable to pay I have had my universal credit benefits stopped

Likewise Phone Trade In

I recently opted for the trade in and received rhe packaging. Unfortunately my wife was on one of her cleaning modes and put itnin the bin. How do arrange a new bag to send it back please?Thanks

DHeppers by • Visitor
  • 670 Views
  • 1 replies
  • 0 Helpful
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