Extra charges

[Susie501]

Hi, my first post here. Only been with EE for a short while. We moved from sky to get a better signal when we moved house.

i was billed an extra £7 in August for sending a picture message, the only thing i sent was an emoji! I have just sent a message and accidentally put 4 emojis in it does this mean I will get charged an extra £28? I usually use iMessage, but this contact had changed to android and I didn’t realise, stupidly, until I had clicked send. We were not charged for emojis on sky, I used to include them all the time. I’m having trouble accessing bills, I’ve paid for itemisation but keep getting messages saying this is not available to view, not my fault but theirs, try again later. I agree this site is not easy to navigate, wondering if the switch was a good idea now, but got nearly two years to go !

[Schockwave]

Hello @Susie501 ,

Welcome to the community,

If you go into settings  and then messages, click on that and then scroll down to text messaging and RCS messaging, click on that and make sure that is switched on, that should then mean you should not have to pay, as long as you see when texting that it has Text Messages RCS, where you text the person.

If when texting the person it has Text Messages RCS, when texting, then no, at least that is how I understand it.