Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60498 Views
  • 69 replies
  • 14 Helpful

I should never have contacted EE - or is that BT?!

It has taken three attempts to renew my contracts this week. I’ve been out of contract for quite a while but that was fine. I wish I’d left it that way after my experiences this week! I am now on my third attempt to put these contracts in place! The ...

AndyJB2 by Investigator
  • 485 Views
  • 3 replies
  • 0 Helpful

Extra charges

I’ve gotten extra charges of just over £100 I didn’t know I was paying through my phone what do I do 

Lee366 by Visitor
  • 389 Views
  • 2 replies
  • 2 Helpful

Broadband Bill is not Broadband but my mobiles!

`I have spent some months now trying to sort out a number of issues with EE.  Some I have managed to solve but I am still unable to see my broadband bills even though they send through a notification, on e-mail,  saying this is my latest broadband bi...

SHTH by Contributor
  • 585 Views
  • 5 replies
  • 0 Helpful

Resolved! Bill discount is not applied to bill total at the end

hi can anyone help, why is the bill total not including the discount ? I'm still being charged the £24 that should be discounted here is the bill below Regular chargesCharges for your usual plan services. Full Works SIM £48 12MHP£48.00Trading 50% Dis...

Resolved! Help

 Hi there, can someone help me on why EE is doing this..We've noticed your phone usage is high than normal, if this continues you may not be able to make calls or texts..I've already paid upto date this month on my phone bill but they've suspended me...

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Leetay342 by Investigator
  • 450 Views
  • 2 replies
  • 1 Helpful

Wrost and Rubbish Company Service in the World

I have been using the EE network for the last 4 years. From the date I started using EE, I have been confronting fraud again and again and again.  When I first went to the EE store in Harrow on the Hill. I just went for an enquiry and one of the exec...

Resolved! Upgrading phone - process has changed?

I got the text saying it's time to upgrade so I went to check my options and I am confused. Before, all I had to do was select a new phone with a monthly payment that suited me. Confirm details etc and the phone got sent to me and my new contract sta...