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[Alima1971]

Same problem with me, customer from 2007. I try upgrade,  nothing available,  I try add new watch for 11 months,  nothing.  This is very bad, I never miss my payment, all my family in my account,  bill around  338 every month,  never miss payment,  I am disappointed for service,  

[Katie_B · Accepted solution]

Hi @Alima1971. 

Thanks for coming here. 

I am sorry that this is happening when you are trying purchase a new watch and upgrade a current line. 

It could be you have a maximum amount of products on your account. 

I would absolutely recommend giving us a call so our customer care team can look into this for you and provide you with your options. 

Katie