Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Tricked into contract

I have been tricked into a contract by one of the EE staff member, i asked for mobile only instalment for my existing EE mobile number and the guy quoted me prices in which Apple watch price was hidden. I was told that its been offered to me for choo...

Resolved! How do I change my Debit card details

How do I change my debit card number

Contracts

I was looking into getting the SIM card for the £10 a month for 20gb 24 month contract but a bit through that I might change phones to a contract phone with ee if I were to could I transfer the sim contract to the phone?

Warning!

Just to give the heads up, if a customer assistant tells you that the problem is sorted double check because not always done. I was told my overcharging was sorted, then discovered that they carried on overcharging me, Took the money from my account ...

Overdue balance

i was using ee for a few months, but found the prices extortionate for the service i was getting. i cancelled my account and paid the bill that they stated was my final bill. 2 months later i am now receiving letters telling me i have an overdue paym...

RING EE,, Is there a good time to ring EE been trying for weeks. long wait

today is probably the shortest at 30 minutes, hanging on but don't know if I'll get called away.

Resolved! Fraudulent Google Play Transactions

My phone was stolen on Saturday March 5th, and over the next 10 minutes or so they racked up £239.51 of charges over 19 Google Play transactions. They were not made on my own Google account. I went into an EE store to get a replacement SIM on the Mon...

Upgrade or move to SIM only

Hello, I am now out of contract and have an iPhone 13. I qualify to upgrade but wondering whether it’s more cost effective to buy directly from Apple and take a SIM only deal. Although I know if doesn’t ’work like that’ taking a contract with a new p...

Tied into an unknown contract

My previous contract ended and i did not want a new phone, so i went to SIM only thinking i could cancel this at any point but without realising it was a 24 month contract. This was not properly explained at the time or did I realise i was signing up...

Resolved! Dying what happens to contract

Hi what happens to my phone contract when I pass away? Would the phone need to be returned to EE? Do I need to inform EE the day I die? thanks