Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My account was cancelled without me knowing

In Oct I was made aware x2 phones had been ordered on my account fraudulently. I informed ee and they stopped them being delivered to an ee shop in london. Today I find out my account has been closed. On speaking to ee I’m informed this was done by t...

4x Data on Pay Monthly

Hey folksSo, earlier this year I asked this Community about EE vs Vodafone. I chose in the end to move to EE back in July.This evening I've wandered into MyEE and seen that all my dats allowances have quadrupled. Anyone know why? (Don't get my wrong...

Terrible Customer Support

Hi,Last year, EE kept my full price contract tolling for a few months, after I had asked for a new sim only contract. It was resolved in Sept 2023 and my future bills were discounted to compensate me for my overcharge.The issue has happened again for...

Bill

Need to change billing date

Why has my tarrif been changed without my permission?

Tarrif changed without my knowledge and cost increased, phoned 3 times still coming up wrong on web site, what next?

Resolved! EE general billing fault

Hi all I transferred from BT on October the 24th. Since then my EE app won’t let me view of pay my bills. It just says there is a fault at EEs end and they’re working hard to fix it. My direct debit has also not taken for 2 consecutive months and no ...

2

Deposit for service?

HI, I signed up for a 2 year SIM only deal at the end of last week, an all rounder for £42 a month with a 50% discount for the first 12 months.I logged into my account this morning and saw that my first bill was ready, you can imagine my shock when I...

Air time plan has ended but device plan ends 2025

My air time plan has ended and the price has gone up I have been given the option to continue paying more for the same contract, switch to a sim only deal or leave ee and continue paying for the device. i called to find an ee sim only deal and i was ...

Resolved! Email bills still not possible?

I've been lookng for how to get bills emailed and it looks like we can't - is this still the case? I look after a business account with two phones on, I need the bills to do the business accounts. I do not use either of the phones and now we're going...