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Community Activity
All-rounder contract, with EU roaming, suddenly stopped working in Cyprus
I have been in Cyprus for a few weeks, using my EE phone to call UK numbers. I visit Cyprus regularly and never had a roaming problem since joining EE 3 years ago. I have an All-Rounder contract, with unlimited everything, including EU roaming. Roami...
Roaming in EU
I have upgraded my phone to an iPhone 14. When I check in settings Roaming is off I am going to Europe shortly and DON'T want any Roaming Charges. However when I look further down in Setting I see 19.5GB Roaming data used. Can you explain for me ple...
Absolute joke
Signed up to a new contract of 50gbt and given 20gbt customer service team are an absolute joke no one is willing to sort this out keep telling me to wait a few more days been 4 days of pure hell. Want to cancel this contract already and go with anot...
Item not delivered
Hi there , I ordered an iPhone 16 and sim 3 days ago and I haven’t got an email saying it’s been dispatched and I can’t track the parcel, I can’t ring Ee because I haven’t got the SIM card hence why I bought a new one PLEASE HELP!!!
Bills
I can’t see my April bill for my mobile
Urgent help for roaming abroad
I am in Vietnam and trying to get a roaming pass! all of the solutions I’ve read in other forum posts don’t work. phone rings dead via 150 , +44 800 9566000, +44 7953 966no response on the text 150 when I text ROAMINGDATA ZERO help on the app. this i...
EE TOPUP not working
I’ve just paid for £20 credit to TOPUP on my pay as you go plan and it’s been taken out of my bank account but not been put into credit. Never had this issue before. What do I do?
Help with payment and switching to Pay As You Go
Hello, I am currently abroad (in Russia) and unable to call your support number. I have received a notification about an outstanding balance of £68.32 and would like to pay it to avoid service interruption. I also would like to keep...
Unable to view invoices
Trying to view invoices on desktop browser - have tried various browsers and clearing cache etc but keep getting this error;Application error: a client-side exception has occurred (see the browser console for more information). Searching here seems t...
Renewal Problem
On Friday 11th I attempted to upgrade my iphone & plan. The previous plan expired in 2023 and I think it likely reverted to a generic plan?I could not log into ‘business’ on the EE website, but it would let me log into the ‘personal’ section of the w...
