Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! I Have brought a new phone but wish to return it and pick something else

I purchased a Samsung S22 from you, but i am not happy with the phone and would like to buy a diffrent model, how can i do that?

Help-multi line discount

Hello,I have just been checking my bills and I have 4 lines, 3 with multi line discount. I have noted they are not actually being deducted from the monthly amount. They show on the bill but don't deduct from the total. Has anyone else had this? And I...

Chat

How I can chat with someone when Im out of country?

Cancel contract due to Roaming Pass price increase?

When signing up to your 24-month mobile contract recently, the deciding factors were the price of the plan itself, as well as the price of the addons advertised as benefitting EE users. Your recent Roaming Pass price announcement, increasing the pric...

Fraud department contact

Hi,Please could I have the fraud department contact phone number? Someone has used my identity to take out a phone contract and I need to speak to the fraud department to report thisThanksDanny

Cancelling contraact

Today I have changed from EE to Tesco mobile, using a PAC code, how do I make sure EE don't take money out next month?

Re: Bills can I have my last bill . I can't see it . I think am over charged ?

I would like to know what my last bill is

Ee

I need to speak to ee as I was on a call to an agent she told me the call will go of and when it does she will call me back but now my phone has no service at all so carnt make or receive any calls how do I go about them contacting me

Can’t pay for a plan

I can’t pay for a plan! Page moving on circles after billing details throwing me to a main page and not goes through

14 days return

Hi,I've got my new phone in a store and I've changed my mind and want to return.Now they say I cannot return my device if I got it in the store?!?!!When they told me I have 14 days to return they haven't told me this. Now,how can I return the device ...