All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Hi - I recently upgraded my iphone with a new 2 year contract, but my plan says its a 1 month plan....why does it say that?
Had an odd call from 0330 0436692 they stated they were checking to see if we had the correct tariff and asked about our business and they wanted to see if we were happy etc. they were adamant I listened to them and were quite forceful. I disconnecte...
My contract is ending soon and I’ve been calling to cancel each day this week to no avail. Firstly it’s been at least 20mins before I speak to someone and then the first two times I was cut off. 3&4th time they had system issues and couldn’t log it a...
Hi, I have just signed up for a new contract, and I have a perks code, however during the sign up process there was no box to enter this code. How do I add it to my account please?
I requested my PAC code (more to see if it worked than anything else) and now EE have removed all my upgrade options. Is this a normal thing to happen or just bad timing when soemthing has gone wrong with the website?
I been trying to pay my the rest of my contract off and keeping getting different price. spoke to live chat and they are charging me more than my contact. spoke to a person on the phone and he was very rude and unhelpful and more less said you cant d...
Can anyone tell what this message means? Does "Your invoice is paid" mean the same as "your invoice is overdue"?Where can I see the actual status if the status page on the account shows contradictory information?
Hello!I have got access to the NHS Perks webpage and I have successfully generated a code. I am not an EE customer yet, but I am looking at getting a 2 year contract on a device + EE All Rounder Unlimited sim (£39/month)When I go through the process ...
Hi, I recently called up ee to stop all billing charges as I finished my contract yet it’s still generating bills. Do I have to pay them, how do I cancel it fully?
