Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! My last bill didn't arrive to my email address after I terminated the contract e

Hello, my last bill didn't arrive to my email address after I terminated the contract early. I was supposed to pay cancellation fee via direct debit but the card that had been used previously for conract payments is no longer available to me. I've le...

Resolved! Adding itemised billing

I want to get itemised billing pls

Resolved! Spend cap not used and can’t send messages

I have not extra usage on my account, however when trying to send messages I get a message saying I have reached my spend cap . Any ideas how I can resolve ?

Bills not showing when I log in to my account

When I log in to my online account and click on billing, all I see are the menu's at the bottom and a blank white screen, no billing info whatsoever. I do this every month so to access my bill, which I pass to my accountant. Has something changed?

Friend's and Family

Hi I upgraded to a iPhone 15 pro max and at time of purchase was told I’d keep friends and family, yet after sale agreed I get a text saying it’s finished. My question is was the woman I just spoke to on the phone telling me lies or is it true EE no ...

Resolved! Paying bill

I’m abroad and my EE account has been closed. I still need to make payments for my bill. I can’t send text or make calls. Need to speak or chat with agent.

I want my bills to stay at £10

Resolved! Hi try to print monthly statement but nothing coming up for click on bills

Hi try to print monthly statement but nothing to click bills and payments i am on website. How do I print bills

Unlink Account

I have 2 accounts assigned to 1 login.When trying to add, remove or upgrade devices this causes an issue as 1 account is my husband's and the other account is mine, orders always land on the wrong account or get canceled due to the names not matching...

Upgrading to SIM only - but 1 month rolling contract

I have more than one number on a shared account. 1 of the numbers is within the 45 day window for an upgrade. I want to upgrade onto a SIM only deal at this time - but I don't want to tie into a contract right now. I want to move onto a SIM only 1 mo...