Contracts & Billing

For the third month running Ee have overcharged me

Despite many  promises and emails they have consistently failed to fix the problem  Today they are not even answering the phone. At a loss what to do next. No customer service at all. Off to Ofcom I suppose.  

Switch

HiJust switched from sky to EE for both TV and broadband. The doorstep sales man  told me if I switch then they would clear my sky account for both and I didn't need to do anything. I then left it and it went 5 days over cooling off period to then re...

disconnect this number

Good afternoon, I kindly ask you to disconnect this number ***********, the contract has expired, I don't need it. Best regards Andrei  [Mod edit: removed personal details]

sim only plan has ended

Call history from 2023 - required by police

Dear EE team,I need to submit my call history for September 2023 to the police as part of a criminal investigation. I am happy to pay.Please advise.Anna

Unable to access the account in EE app or website

I cannot access to see my bill and make a payment online or via 150

Your letter to me

I have received a letter from you and urgently need to contact you but every  number provided by you is unobtainable' whats going on????

I paid my bill on 16 July but EE r saying I haven’t paid

I paid my bill on 16 July but you r saying I haven’t and I can’t phone out

Contract ended

My contract has ended on 22nd July. However I have a 100gb of Stacked data and not sure what that means?Also I haven’t renewed my contract so not sure if I’d be charged