Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Refund on credit

Hi is it possible to get a partial refund on my account as I have over £500 in credit

how can I update ny credit card details on the EE app

Resolved! Billing

Need to know my latest bill please

EE Website isn't working: can't see bills, set up direct debit, etc

When I log into my mobile account in Chrome (from a desktop), when I click on the Bills & Payments link or the Plans & Subscriptions link followed by clicking the "Manage mobile" link, the page opens with no information on it:* https://ee.co.uk/plans...

Resolved! Upgrading to Sim Only. Do I need to cancel my monthly contract?

Hello,My contract ends in 35 days. I want to upgrade to a Sim Only Plan which is much cheaper than my monthly contract fee of £120. I read somewhere that I need to cancel my contract 30 days before the end of contract or I will be charged for another...

Re: Have been charged for a second number that I never signed up for or activate

This has happened to me. I had absolutely no idea. I upgraded my phone at EE store in Westfield White City on 5 August 2019. I kept my number and never asked for a second line. I was not informed of a second line. I did not get a SIM for the line I d...

Resolved! Where i can find my next bill payment date

Contract end half way through billing period

My contract ended on 24th Nov however my billing date is from 8th Nov to 9th Dec. If my contract ended. On 24th why am I being billed £80+ for the full month.?? Tried speaking to customer service but they didn’t understand what I was trying to say an...

Bill

How can my bill be higher when account been suspended what does my bill that is owning cover

Bill

Can't pay my bill and online is the only way i can do it as i can't find my card and you don't accept third parties cards.

Contracts & Billing

Forum Posts

We are making changes to our international calling add-ons

Thinking of leaving EE?

EE Upgrades: All you need to know

Resolved! Refund on credit

how can I update ny credit card details on the EE app

Resolved! Billing

EE Website isn't working: can't see bills, set up direct debit, etc

Resolved! Upgrading to Sim Only. Do I need to cancel my monthly contract?

Re: Have been charged for a second number that I never signed up for or activate

Resolved! Where i can find my next bill payment date

Contract end half way through billing period

Bill

Bill

Finish contract what can i do?

When does my agreement end

Early upgrade

Still paying monthly amount

Bills: Unable to access device charge and plan charge in one downloadable pdf