Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE account from self employed to student

I'm a international student I was start my sim contract on November 2024 with EE that time I was new in this country and due to a language barrier my account was created is a self employed last day I visited the EE store to upgrade the contract but a...

UNBAR

Apparently I have a third party Block on my account. Although I have UNBAR it. It seems to have but the bar back on

Resolved! Trying to make manual payment, Coming up with £0.00

I am currently trying to do my monthly regular manual payment on EE. However I want to the payment portal and it says £0.00 as well as I phoned in and it said the same thing. Do i simply need to wait for the after bank holiday to then be able to pay ...

Resolved! Airtime rewards

I have redeemed airtime £20 on 3.4.25 I haven’t seen it come off my phone bill yet how long does it take to come off a phone bill?

Resolved! I Bought an XBOX Game Pass Ultimate Bundle, I'm still being charged by Microsoft

I bought a bundle from EE including 24 months game pass Ultimate which EE are taking money for and microsoft are still charging. On the details of the bundle it says EE deal with the existing Game pass agreement with microsoft. When I contacted EE a...

Resolved! Been told

Well 1st time on here hopefully may get some answers.Like so many not able to look at my bills,Yes been told takes 7 working days to merge ? So my question is have EE lied to me on this matter ?Believe someone from EE would Monitor the community page...

I can’t process the payment

Hi team, I try to activate my plan but it not working for me can you please help me on that?

Resolved! Price increase

Is it normal that my price will increase £4 per month on my Full Works plan even though I am out of contract and my device is fully paid off. Surely it should increase only £1.50? they are going to apply a 10% out of contract discount from next month...

Resolved! Was charged for items i haven’t oredered or used

I ordered a 4G WIFI 2 device in March 2025which was delivered to the store, the store closed early and I was told that I would have to come back another day. I was so upset I phoned EE and said that I wanted to cancel the order. I was told that I w...

Resolved! Competition Charge

I entered a competition by tecting £2.50 to the competition line - why do I also have a separate charge of 21p added to this when unlimited texts are supposed to be part of my package?