Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Hi

Hi it is michelle

EE has tripple charged me

I have paid my monthly phone bill but EE took triple the required amount from my account and has not refunded me what they owe me, even though they said they will.

£50 Internaional Calling Setup Charge

I moved from Three to EE mobile recently and when I checked my first bill it says I owe £78 when it should be £28I contacted EE and they told me this £50 was for setting up International calling but I never asked for this!! They told me that they wou...

Unused Microsoft Ultimate Subscription

I have been being charged for Ultimate 1 Month since at least July 2024 but perhaps longer. EE recommended I speak to Microsoft as this is a third party service but Microsoft batted me back and said EE should deal with this issue. I've never used thi...

Resolved! Receiving bills but don’t have an EE account or phone

Hi My husband has now received 2 bills from EE. Problem is he doesn’t have an EE phone or account never had. He has always been with another provider.He has tried to call to get through to the team, emailed them and also been in store to check what h...

Contract loans

Have now to credit loans for phones they use to have two options but when I checked my upgrade it’s now only giving me option to take out a 36 month credit loan agreement with ee

Resolved! Terminate old contract but change data plan

I would like to explore the option of ending my two years contract but making changes to the data plan I have currently. I no longer need the unlimited data plan but just 10-15 Gb. I have been on the unlimited data plan for a year and one month now. ...

Resolved! Top up to contract number

I did a top up payment to my number thinking I will need the money to activate the roaming, but being on a contract number the roaming cost will be on the bill.My question is what will happen to the money I did top up?

Resolved! Bill

Got my new contracts and have been charged 460 my bill is meant to be 207 a month

I got declined 2 times before they approved me I had to get referred to the credit team who approved me after looking through my credit record