Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I want to check my bills

Resolved! Switching to a new number

I have three numbers on my account. Me, wife and eldest son. Youngest son has been out of the country and returns on Monday. My eldest son wants to have his own account but retain his existing number. How can I add a new number to the account, and po...

Perks/Blue light card

Resolved! Unbar

I want to UNBAR my third party account

Cancelled contract

I have cancelled a contract that’s under my name unrecognised but I have to pay the phone I don’t even have.

pay

Do you know I have to pay every 2 weeks now [mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Resolved! Paying off contracts

Hi, I have 2 contracts, 1 is for my phone, which also has an additional accessory of ear buds attached to it, the other contract is for my watch. I am looking to do the following:pay off the phone contract and upgrade to sim only.pay off the watch co...

Re

Hi

Resolved! Cancel one of the multi line plan

Hello I have a multi line plan (2 sim with Phone) which expires on 2026. I wanted to cancel the second line as I am not using the sim. Is it possible to cancel this line

Resolved! Dorel B

Hello, I would like you to close my number because I am not using it at the moment, I am not in the UK. My contract expires in May 2024 [mod edit: please do not post personal information on the public board. Thanks!]