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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14208 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24793 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49635 Views
  • 55 replies
  • 13 Helpful

Cancelled Plan but still being charged

Hello, I canceled our plan more than 45 days ago however I am still being charged. I have moved out of the country and when I call I am on hold forever with no one answering. Is there something I can do to get this resolved, otherwise I will need to ...

Resolved! Bill

How do i find a breakdown of my billIt seems to be increasing by stealth and seems beyond my control All I can do is cancel all or part

WWE mobile content club weekly charge

Hi my husband took a look at my contract start finish dates and  just realised that I have been paying more than my contracted amount. Have found a WEEKLY payment of £3 to "WWE mobile content club" that has been taken since Nov 22. Worryingly this is...

Ydarling by • Investigator
  • 318 Views
  • 5 replies
  • 2 Helpful

First month billing error

Just checked and EE are due to take my first months payment on 5th. However the first month was supposed to be credited and therefore I should have nothing to pay until the following month. Is there anyway of resolving this without having to call the...

BeckieBDE by • Investigator
  • 320 Views
  • 4 replies
  • 1 Helpful

Resolved! Cancelled phone contract

Hi,I recently cancelled one of my phone contracts early with EE. The contract was linked to a Flex Plan agreement. Unfortunately, the operator never mentioned that if you cancel the mobile contract, the Flex plan will also need paying.I've paid my re...

Sjh941 by • Visitor
  • 419 Views
  • 1 replies
  • 3 Helpful

Resolved! Business Upgrade

I have a business account with a 24-month contract and have been with them for almost 6 months,However, I would like to add a new phone, if possible, to my contracted data SIM card, with an upgrade but with a possible offers.What are the options and ...

Resolved! Bill

Have just come online to pay my monthly bill (I hardly use a mobile - bill is usually around a £1)..this month's is £4.69 for some reason?...when I click on a detailed report of my usage i'm getting a "sorry,something's gone wrong" message...anyone e...

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