Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59478 Views
  • 69 replies
  • 14 Helpful

Resolved! Cant register a mobile device to my EE account

Hi,I purchased a mobile phone and sim contract for my business late last year and at the same time I created a user account on the EE website. However I've never been able to register the phone to the account successfully, and therefore can't access ...

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TTJH by Explorer
  • 537 Views
  • 3 replies
  • 4 Helpful

Resolved! Default notice without seeing a bill

Afternoon,I've recently received a default letter however never received a bill and STILL can't see billing on any device or within the app. I have tried numerous times to use live chat but don't seem to have the ability on my account. Please can I h...

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Chorinaa by Visitor
  • 425 Views
  • 1 replies
  • 2 Helpful

Dishonesty

Dishonesty; from EEEE just told us that my wife’s phone contacts ended six months ago BUT we still being charged the same amount of money. So I asked WHY? They said because of the small print says they can.Asking for an explanation why are we paying ...

Sammiah by Visitor
  • 440 Views
  • 2 replies
  • 0 Helpful

Resolved! My first Bill

I recently joined EE on the 23rd of June, it’s saying my first bill is due on the 2/7/25 how is this correct when I’ve not even been with use 1 month. I thot I wouldn’t get charged until the following as it would be a full month?

CR1304 by Visitor
  • 380 Views
  • 1 replies
  • 1 Helpful

Charged for 01793 number when roaming

so Just back from Greece, have got roaming as an add on, and then i see that I have been charged for calls to a UK number in Swindon - Nationwide Bank - which I had to do as they had sent me a message regarding suspicious activity on my account EE sa...

Deansoer by Investigator
  • 914 Views
  • 7 replies
  • 1 Helpful

My EE login issues - still?!

Why can I still not login to My EE, after a week of trying to log in and download an invoice?I've been told to clear my cache, use a different browser - I've done all of these, and I still can't gain access to the account!Absolutely ridiculous!What i...

Resolved! out of contract but wish to stay

im out of contract now, but don't want an upgrade, I want to stay with EE but need a better monthly deal to bring monthly cost down. Is Sim only the way to go?

Isobel1 by Visitor
  • 413 Views
  • 2 replies
  • 3 Helpful