Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13898 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24599 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49087 Views
  • 55 replies
  • 13 Helpful

Resolved! Trade In From Hell !

Am having Same trouble with my trade in to LIKEWIZE ! I traded in my phone on the 25 June 2024  sent by tracked Royal Mail , they received it have proof of delivery so contacted them after 3 days told no update as yet after giving them the IME , cont...

Karenmdm by • Contributor
  • 1144 Views
  • 14 replies
  • 4 Helpful

Resolved! Cancel contract

I have 2 contracts on my account and one of them ends on 24th October. Do I have to wait until the 24th to cancel or can I cancel the contract tomorrow when I make this month's bill payment? Any advice would be appreciated, thank you.

BM4 by • Investigator
  • 475 Views
  • 3 replies
  • 6 Helpful

Resolved! Contract plan

Hello my contract plan now is ended. What can you offer me to pay less bills please  thanks 

KasiaM84 by • Visitor
  • 246 Views
  • 1 replies
  • 2 Helpful

Resolved! Billing dates?

Hi,I've just started a new FTTP contract on 12th October, but was billed in advance for my old contract until 20th October, which was paid on 4th October.Will I get a refund/credit for the 8 days of the old contract?Thanks.

Dennis66 by • Established Contributor
  • 326 Views
  • 4 replies
  • 8 Helpful

PAC code on business phone, leaving work

Hi,I have had the same phone number for 20 years and have given PAC codes to my last two employers so that my personal number becomes my work number also. EE allowed this when I joined my current employerI am now leaving current place of work and wan...

Bevers83 by • Explorer
  • 850 Views
  • 3 replies
  • 1 Helpful

Service

Hi all,if I got cut off and I pay my debt today to EE does anyone know how long it’ll take for my service to come back on? thanks A

end of contract

hi one of my phones is out of contract in February 25,but I'm not going to renew it ,could someone please tell me how I cancel it,many thanks 

Andy0729 by • Explorer
  • 277 Views
  • 3 replies
  • 2 Helpful

Customer services

Why has customer services gone so poor from EE, they used to be really good, now I find my self on hold for 1hr 20mins to resolve an issue that they have told me was sorted twice before but still are charging me despite telling me they wont

Stefaz1 by • Visitor
  • 254 Views
  • 1 replies
  • 0 Helpful
Most solutions
More
Top Helpful authors
More
Learn about