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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17076 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26912 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57363 Views
  • 69 replies
  • 14 Helpful

Resolved! Urgent help

Hi I’m currently abroad outside of the EU, I can’t access my account online or via the app due to an error with date of birth that I tried to sort before going away. The adviser said it’s a common error and will try to sort it once I’m back. so my di...

Lp891 by • Visitor
  • 347 Views
  • 1 replies
  • 1 Helpful

Billing

My direct debit failed and now EE is saying I owe them £405, on Monday it was only £189! I don’t know what to do! I am abroad and can’t get into a shop! I am worried they will just keep jacking up the debt and I can’t afford it

Ned139 by • Visitor
  • 320 Views
  • 1 replies
  • 3 Helpful

Yes it will be paid in full on Friday as I'm back in hospital with my breathing due to COPD I suffer from and a wheelchair user after a stroke  so I'd appreciate it if you can wait 2 more days I've gave the wrong date as I thought I was paid on 22nd ...

Billing

Hi, When I select manage on the EE app I can't see my bill anywhere? I got a text saying my bill was due but when I follow the link to the website, again there's nothing about billing available? Totally lost

Dboyd by • Visitor
  • 624 Views
  • 3 replies
  • 3 Helpful

Resolved! Terms of agreement

Where can I get a copy of the agreement I entered into on an upgrade/leaving phone call? I agreed terms on a share screen during g the call. Thanks for any help 

bergin by • Visitor
  • 481 Views
  • 2 replies
  • 0 Helpful

Resolved! New cobtract

Hi if I get a new contract after old one runs out do I need to pay the device off

davey-7 by • Explorer
  • 330 Views
  • 1 replies
  • 2 Helpful

Resolved! upgrade cancelled

Hi,Logged into EE website as i knew i was able to upgrade, went through the process chose a new phone and airtime, added a trade in which it accepted and went through all of the other bits to finish the order, recieved email to say the order is recei...

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