Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! VAT

How much VAT do I pay on my phone bill. Where can I see this on my bill?

Resolved! Pay my bill

[Mod edit - removed previous subject title as it was post code and street name. Please do not post personal details in the community]

Charge for leaving EE

I have received a letter from EE stating that I need to pay £114.81 to leave EE and switch to another service provider. The reason given is that I am "still within the minimum term of my contract." However, my understanding is that my fixed-term cont...

Resolved! invoice marked unpaid that has been paid

Hello, I received a letter by post stating that my mobile phone service is going to be suspended because I owe £150 on account number ***********. I pay the mobile phone bill by direct debit. I have checked against the invoices on the last three mon...

Resolved! New contract + refund for old

Hi,I have simple question, I wonder if you could help me.I've contacted EE last month to upgrade my contract to pay monthly just for the simcard from the phone (I was paying over 60 pounds for 2 years, contract finished, but it still charged me over ...

No web chat available to solve a problem

I'm away working in Germany and have reached my credit limit and cannot make calls to speak to ee I have no other phone available. What am o supposed to do

How do I find out when my contract ends

Resolved! Options at contract end when Flex plan still has 12 months

HiMy contract is due to finish at end of next month but my flex (device?) plan still has another 12 months.I’m wondering what my options are at contract end next month. I’m guessing there’s a good chance switching to non-EE SIM only will only be poss...

Resolved! I want to change my direct debit date

Resolved! March Price Increases

I have 2 phones and an Apple watch - all out of contract. I am looking to upgrade one or all of these however if I upgrade now it will cost me a minimum of £144 extra next year plus £288 the year after (assuming a 24 month contract) While I accept t...

Contracts & Billing

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