Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 17194 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 27014 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 57891 Views
  • 69 replies
  • 14 Helpful

Resolved! Contracts

I’ve checked on the ee store and the price for the iPhone 16 pro with the all rounder plan is36 months contractThe device cost is 27 a month The plan is £28 a month Thats £55 When I took out a new contract October 2024It says my plan is £56 a month f...

Resolved! EE account from self employed to student

I'm a international student I was start my sim contract on November 2024 with EE that time I was new in this country and due to a language barrier my account was created is a self employed last day I visited the EE store to upgrade the contract but a...

UNBAR

Apparently I have a third party Block on my account. Although I have UNBAR it. It seems to have but the bar back on

Resolved! Airtime rewards

I have redeemed airtime £20 on 3.4.25 I haven’t seen it come off my phone bill yet how long does it take to come off a phone bill? 

Resolved! Been told

Well 1st time on here hopefully may get some answers.Like so many not able to look at my bills,Yes been told takes 7 working days to merge ? So my question is have EE lied to me on this matter ?Believe someone from EE would Monitor the community page...

Woody111 by Established Contributor
  • 1141 Views
  • 23 replies
  • 2 Helpful

Resolved! Price increase

Is it normal that my price will increase £4 per month on my Full Works plan even though I am out of contract and my device is fully paid off. Surely it should increase only £1.50? they are going to apply a 10% out of contract discount from next month...