All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
My Company first supplied me with a phone in 2017 and asked if I wanted a new number or use my personal number. At the time I never gave it any thought and opted for my own number. Fast forward to now, September 2025 and I am being made redundant and...
yes i was just trying to upgrade and thay said to me i got a ban spend how can that be as was going to upgrade on line but nothing happend and that told me to ring billing so i will do tommorw as i need to know what's going on is this normal
Woke up this morning no internet, I had set up a direct debit when I first took out broadband with EE it’s obviously failed at some point don’t know how as my phones and sims are through EE and paid with the same account. I’ve gone on and paid manual...
HI, THERE IS A OFFER OF £12 TO ADD ANOTHER SIM ONLY CONTRACT WHICH I WANT TO TAKE ADVANTAGE OF HOWEVER WHEN I ADD TO MY BASKET IT RETURNS TO ORIGINAL PRICE. IM WONDERING HOW I CAN TAKE ADVANTAGE OF THE OFFER?
Hi, I have been a EE customer for 14 years, my recent experience upgrading has been very stressful I usually do it online! Firstly I upgrade Friday last week to preorder new iPhone 17 pro max my bill was due to come out ( last payment of contract) th...
hello i bought a sim and choose a plan but i can’t add my card to pay. it asks for my cards billing address which is in Türkiye. i type in my address but i doesn’t accept my post code (07230) so i can’t proceed to the next step and pay. so that i can...
when I try and view my account it comes up saying my account is closed. I placed an order a few days ago for the iPhone 17 pro max however my account is still saying closed.I was a previous member of EE 1 year ago but when my contract ended I switche...
Sim only. Business customer. Trying to cancel. BertEE won't give that option. No one answers customer service. Been waiting 30 minutes. Doesnt tell you your queue position! Cancelled direct debit now. I'm sure someone will contact me that way. Terrib...
Hello, wondering if anyone can help? I bought an iPhone 14 3 years ago and have continued to pay over £60 per month to EE. I'm looking to upgrade my phone but do believe there's a duty of care and fair execution of a contract with a customer. I've be...
