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Dissatisfied

Maxi1969
Visitor

‎06-01-2026 02:28 PM

I’ve been told since September that I would be compensated for loss of internet access , to being told today that I am not entitled, then being told that I will be held responsible for a disconnection fee when I leave to a more understanding network provider, well I will not be held to ransom by this, when I’ve been assured by many of your team that I was entitled to compensation 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎06-01-2026 02:32 PM

Do you know the reason for loss of internet access? What needed to be done to get it back?

Which device  lost of internet access?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Katie_B
EE Community Support Team

‎06-01-2026 06:37 PM

Hello @Maxi1969. 

Thanks so much for coming here. 

I am sorry to hear this has happened after being told multiple times you will be compensated. 

So we can try to help further please take a look at the questions above posted by @XRaySpeX. 

Speak soon, 

Katie

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