Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70436 Views
  • 72 replies
  • 15 Helpful

Upgrade

Hiim wanting to upgrade my daughters iPhone for Christmas as a surprise.the only thing is when I go to basket, it’s her mobile number that will receive the messages and updates on delivery.how do I change this?Thanks 

Aimzkemp by • Investigator
  • 638 Views
  • 5 replies
  • 0 Helpful

Upgrade billing help!

Hi! I'm due to upgrade, but I'm wondering what happens re: billing. So, I'm past the end of my contract, still using my Samsung S23 All-Rounder. If I upgrade now to a Pixel 10 on a Full-Works, will there be any extra charges at my billing date (21st)...

Resolved! Loyalty team UPG - Some doubts

Current Plan :SIMO - 10GB + 10 GB (BT DOUBLE DATA) 24 Months expired ( £10/ Month - £1 NHS Discount and £1 BT Broadband ) Plan expired in October. Requested a PAC CODE. Within an house received a call from 07973100610 , offered me:25GB Data £6/Month ...

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Returned an upgrade

I got a Samsung S25 Ultra on contact which was delivered on 28th October.  I decided I didn't like it and started a refund, I received the silver bag on 10 November.  I was away with work at the time but I understand once you get the silver bag you h...

HGrahame by • Explorer
  • 407 Views
  • 2 replies
  • 0 Helpful

Resolved! Cancelled contract

Hi there,I cancelled my contract with EE yesterday on the 30th. I pay my bill on the 28th of every month, I was just wondering if I will be charged this month as well. My plan was contract free for the sim

ghxstjc by • Explorer
  • 560 Views
  • 3 replies
  • 1 Helpful

Resolved! Incorrect charges for plan

I switched my contract to a sim only as it was the end of the contract. However, this is the second month and they’ve been charging me for both phone and sim. Called the first month and they said I should get a refund the next month and the bill shou...

Saada1 by • Explorer
  • 619 Views
  • 3 replies
  • 1 Helpful

Resolved! Re: Overdue amount £0.00

It’s mad this is still happening 2 years later .. even 2 weeks after payment made , trying to set up DD still says account overdue by £0.00.I make manual payments and then sometimes try and set up DD but get this silly obvious system error every time...

stiggers by • Visitor
  • 475 Views
  • 1 replies
  • 2 Helpful

Resolved! Cancelling in cooling off period

Quick question if I get a phone on contract and during the cooling off period I cancel the contract what happens then? [Mod edit - added subject title]

Kd00 by • Visitor
  • 829 Views
  • 2 replies
  • 1 Helpful