Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Smart watch

Hi, how do I cancel a smart watch at end of contract?

About my EET

Freeserve Users

This is really just idle curiosity rather than anything else.I have been with 'EE' for my whole online time, starting from Freeserve dial-up, through the various Oranges, Wanadoos, T-Mobiles, etc., and so my username still has 'freeserve' in it. I d...

Trying to see my bill ??

Resolved! unable to see upgrade options online via app or website

I want to see what what my Upgrade options are online, but all I get is a technical error and unable to show upgrade options or just a blank screen.I have tried updating the app, logged in on multiple devices, cleared cache and text UP to 150 I can ...

Resolved! Upgrading and credit checks

HiIm due to upgrade at the end of Dec. I was hoping to upgrade early and pay the upfront fee. Just wondered if EE complete an external credit check when existing customers upgrade to one of the new plans? Im currently applying for mortgages and I don...

Upgrade and insurqnce claim

I lost my iphone 15 prom max today and claimed insurance. They probably will deliver by tomorrow. But i just get to know that insurance claimed phones are used phones so can i request upgrade rather? With 16 pro max?

Transfer of Ownership

I am wondering if anyone can advise me on Transferring ownership from a personal contract to a business contract. A member of our senior leader team would like us (the business) to take over her personal contract. The issue we have is that my busines...

Resolved! The 24-month contract ends

Hi. My 24-month contract is about to expire. I no longer want to continue with the contract. What should I do, so that the month of the plan is not renewed the next day? Or let's assume that the contract expires on 11/10/2024, and if I want to switch...

Payed early upgrade now EE can’t find payment

Has anyone had this I payed 2 early upgrades fees of over £550 so I could put my all my lines (3) to sim only. After completing this and making payment my bill was produced the following day with the early upgrade fee added onto my bill! Making my bi...