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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
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  • 69 replies
  • 14 Helpful

Resolved! Service restricted after payment plan

i need help, i set up a payment plan and to stay connected the other day and for some reason my services have become restricted once more… yous havent even tried to take [Mod edit - changed title after moving post to own thread]

LIES LIES

Constant lies from every single staff I spoke to. Send you early upgrade offer then they say i can't have it.  Website does not work for me put order through. It has now been months. I have asked for transcript of the call and I also have a chat tran...

Resolved! Missing online receipts for business

Hi there,Since upgrading my handset, my bill is now split across two payments at the same time each month - the device and the service.While there appears to be a PDF receipt option for the monthly service payment, I am unable to locate a monthly rec...

Resolved! Re: Services still not reconnected

Hi I was cut off for a while as I couldn’t pay my bill I was in hospital. I have now paid my bill and still haven’t been reconnected. Also it says that I owed broadband but I don’t have broadband with ee. I was supposed to get it but I called up to c...

Helping the Elderly - look elsewhere!

If you have an elderly relative and you hold power of attorney the best of luck in trying to get any sense out of EE.The stock answer is go in store - then once this has been done they can only help up to a point and thereafter calls won't be returne...

I paid before my starting date!

Hi, I renewed my plan before ky starting date as my monthly balance was over and I didn’t knew that renewing it will make no sense because it only renews on the same date. And now I want to know if the money I paid will be used to pay my next months ...

Resolved! hi

Hi.i want change direct debit diffrent bank.how can i do? thanks

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