I want to file a complaint

[Luczkowski]

Could someone tell me where to submit an official form, my two phone contracts have expired and I can't get new ones?
Grzegorz

[bristolian · Accepted solution]

Pay-monthly mobile contracts don't "expire", they will always continue on a rolling basis until or unless you explicitly give disconnection notice or port-out using a PAC.

The complaints form is at https://ee.co.uk/help/contact-ee/complaint 

[XRaySpeX]

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[Chris_B]

@Luczkowski  You can’t get a new contract with EE.  EEs not obligated to sell you any contract.  I’m more curious on how you’re going to word.   EE want sell me a contract, 

@XRaySpeX   Did you read what was put.   Deadlock for what ?  Not being sold a new contract !  How would this work please explain. 

[XRaySpeX]

@Chris_B : The reasons & background behind this issue have not been revealed. Who amongst us can say whether the OP has a valid case w/out knowing more detail. Anyway it's not our adjudication that matters but that of EE Complaints Dept. & the ADR. The OP simply how to file a complaint & I simply told him how with a brief precis of the process.