Contracts & Billing

Resolved! Bill

Hello EE Team, I am writing regarding my account (Mobile number: ***********) as I can see extra charges of £128.18 showing on my upcoming bill dated 29 December. I thought this is free of charge These charges appear to be due to international calls...

Resolved! Billing

Just wondering if mobile bill will go out after xmas

Resolved! Sim only upgrade

I currently pay £28.68 for a 25g sim only 12 month contract and have been out of contract for well over a year. I've checked my offers in the app but when I do a Google search there are better offers. I've also seen offers for customers with EE broad...

Resolved! Re: I want to cancel sim plan only

How can I do it on the webpage if I’m in a different country and no longer have access to the sim with ee

Resolved! Can I return my new phone obtained today instore?

Resolved! Returning phone with broken screen

My screen is broken and I wish to trade in the phone to get a new phone - I've tried to factory reset the device through Google however it says I need to be connected to the Internet for the reset to work - it said it'll start the next time it connec...

Resolved! Direct debit

Please can someone tell me how to change my direct debit details. I have a nee bank account. Ive spend almost an hour on the web and app. Turned my phone on and off.

Resolved! End of contract on Full Works Unlimited Plan with 3 ainclusive Extras

Hi. My contract comes to an end on the 23rd January, and I've been told I can ring up on the 24th December( I know its christmas eve and not to ring that day), and i was told I could ring up about going sim only as the phone has been paid for. What i...