Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

How can I remove a Smart Watch from my bill that I no longer use

I recently upgraded my smartwatch, but my original one is still showing on my bill and still paying for it. How can I remove it?

How do I find my itemized bill for my mobile and broadband ?

I'm not that tech savvy, but all I can find are payments and dates. Because everything is paperless now, I have nothing to look through. I can't find them anywhere in my EE account online. If you can help, that would be great.Thank you Ismi

How do I get a VAT invoice

Please can someone tell me how I can get a VAT INVOICE for my EE mobile Bill, so that I can claim it via my expenses whilst working from home due to the lockdown?This is for a personal account not a business account, and the accountant will only acce...

Charity Sim Cards

HelloWe are a small charity working with disadvantaged young people to change there lives though sailing. Currently running from my own personal phone and data however we have finally got a donated phone and marine 5g router but now looking for suppo...

Upfront payment

Hi my upfront payment has come out my bank twice.

Resolved! Can I upgrade to device plan

Resolved! Roam Further - Errant charges

Hi there.I purchased the Roam Further pass prior to traveling to the US, as I have done in the past without issue.During this stay I received the expected message indicating Roam Further was correctly applied, but it was almost immediately followed b...

Mis sold contract for free gift - advice needed

I upgraded on 02/11 in the Gloucester store, and picked the Samsung Galaxy S24 FE on the premise I got a free Samsung watch as highlighted by the colleague serving me. I go to claim the watch online that evening and the free watch offer actually fini...

chat service

today i had reason to contact ee via chat service, eventually got through the bot. i waited 2hrs no reply {for which i have a screenshot } and i had to go out. so ended chat. No way should any customer have to wait that long. is there anyway to mak...

Contracts & Billing

Forum Posts