Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! My contract ended, my phone is paid off. I now want to change to a cheaper plan.

My contract ended a while back and I’m now trying to downgrade to a cheaper plan, but can’t find the option to do so anywhere on the EE app or website.I’m paying well over the odds for what I actually use - where can I find the option to alter/switch...

Resolved! How to pay my bill online

How fo i pay my bill online

Ee chat

Just been on chat for them to say my siaters account is somehow connected to mine how i dont no they was no help at all we both live in seperate addresses so how can this happen?

Mobile Upgrade

One of my phones is in the last 30 days of 2 year contract. My online account doesn’t show any upgrade options, all other devices does?. So I phoned 150 who sent me a link to upgrades and started an online chat, I was asked about broadband etc and s...

Flex Pay Billing

HelloI upgraded my contract a few months ago and now my bill is showing "Your Plan" and "Flex Pay" as separate billing items. I expense my bill through my employer but I need these items to show as one Item. This is new to me, its never been displaye...

Unable to access account details - we are getting things ready

Unable to access copies of bills as never gets past the error message.Screen refresh multiple times without any success.Account profile accessible so all my login credentials are valid - and despite this I've changed my password and used the new one ...

Need Help. 150 doesn’t work and i’m trying to unrestrict my agreement

Hi guys. Really need help, i’m 24 hours away from having my payment plan cancelled as i’m struggling financially. I’m trying to call 150 but all the automated voice is telling me is that they cannot put me through to an advisor. Been trying all morni...

please enter a valid billing account number

When trying to link my home broadband to my account which isn’t currently linked to anything it just says pleaaae enter a valid billing account number even though the one i’m entering is from the paper bill i have received in the post.

Resolved! Whats going on at EE?

Currently on a live chat still waiting to speak to someone, estimated time 5 minutes currently been 1hou 25mins.I'm trying to find out why they have overcharged me for over a year? There is a 20% discount on the account, it says it on the bill but th...

I can’t get into my email to reset

I can’t reset password because I can’t get into my email. Can you send to another email or send a code To my mobile