Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Payment reversed

HiMy DD payment was reversed by my bank as money in was delayed.I contacted EE through chat and the representative never understood the issue the payment showing as paid, had not been paid. Ive checked many times over the last 24hrs and the bill on E...

Upgrading my phone

Hi everyone, so on my account it say's that I can upgrade my phone/contract if I pay £200, that's fine don't mind paying but every single device I select to upgrade to says there's no plan available choose another device, why is that happening? Can I...

Resolved! Billing texts

I have 2 numbers in my account, I would like all billing texts and all other notifications to come to one of them only. Can someone from EE assist me with that? I'm asking here because seemingly there is no chat option? I don't want to call CS. Many ...

Resolved! NEW DEAL

I have a sim only deal with EE currently on one bill and my son has a sim that I share data with him on my account. My partner also has a sim only deal with EE on a different bill. I am looking to get the 3 sims under one contract. What do i need to ...

EE affected my Credit Rating

Hi Community,I had a contract with EE some years ago and everything was fine until I started experiencing no service at home.This persisted for over a year leading to my inability to efficiently work from home due to a lack of service within my home....

Resolved! Se2 0yj

I want to pay my billI want to pay my bill

Resolved! Proof of Usage

Hello,My phone was stolen and I have a sim-only contract, I need a proof of usage and I have been told that that cannot be provided because the device isn't bought by EE. I have been contacting for a week and been strung along. Other people on this f...

Cannot access broadband bills

I receive an email and text each month to say that my Broadband Bill is now ready to view/download but for the past couple of months I log into my account and can't view or download the bills any more. I have tried on an android mobile phone and als...

Contract upgrade

Been a customer of EE for 20 years and BT longer. Now they’re ripping me off. So went to change to EE broadband .. all good, got it £7 cheaper. So then I said can I upgrade sim only phone contract to new phone contract ..quoted £42.50 pm, so I said g...

Cancelling within 14 days follow up...

Hello all,I renewed my SIM only contract on the 11th Feb. I decided over the weekend to cancel within the cooling off period and called 150 on the 23rd Feb (Sunday) and spoke to advisor who completed/submitted the cooling off form while I was on the ...