Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Hi is this for Device upgrades also with EE? If your an existing customer with EE and paid your bill on time each month with no issues are you able to upgrade to a new more up to date iPhone/Device when this current one is paid off and due for renewa...

Resolved! Leaving EE while still in contract

Hi, I’m aware that while I’m still in contract and I choose to leave that I’ll have to pay the remainder of the term…does this apply if I want to keep the phone? I’m going travelling soon and really don’t want to waste my travel money on a phone or c...

Unable to change payment details on Netflix but no active contract with EE

My contract with EE ended quite a while ago and I transferred my number to a different network. I received a bill marked as final and showing a refund, and then received another a month later stating 0.00. I previously had paid for my Netflix subscri...

Resolved! Anytime Upgrade, returning old device, is it just the phone or phone+box+charger

Hi,I've done an anytime upgrade with EE, and am sending my old phone back to them in the returns pack. It says in the "Trade in Posting Tips," that I only need to send the device. But I could have sworn that i need to return the phone in the box, wit...

Resolved! Over spend cap !!

account closed and reopened by store, returned router, sent proof, got charged.

and I am still a customer - what an idiot!

Impossible to cancel contract

Turns out EE make it incredibly difficult to cancel your contract, lie to you on the phone when you think you have and insist on keep billing you. Terrible customer service. I would call it a circus but that would be an insult to clowns

Resolved! I need to access old bills from over 12 months ago. How can I do this?

I used to be able to easily do this, but now you can't go beyond 12 months in bill history. Who do I need to contact to get a hold of bills past 12 months?

Resolved! Bill

Hya I am unable to pay my broadband bill until 29th and don't want to to lose my services as I need them for work can it be extended until 28th x

Resolved! bill

hi,i moved to EE last month from three and i was charged £71, why was i charged this much and how can i view my previous bill