Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 63486 Views
  • 69 replies
  • 14 Helpful

Resolved! Leaving EE

So I recently left EE for another network. I noticed on the app I had to pay monies which I have paid but since making a payment I have received a further letter of an overdue balance with a different amount than hat I have already paid. On checking ...

NicTwin by Investigator
  • 508 Views
  • 2 replies
  • 2 Helpful

Debt company?

So recently I am getting calls from a debt company yet my bills are up to date? Is anyone else experiancing this? My bills do not go out on (14th of October) its always 25th on my pay day? Are these spam companies? 

Resolved! Review

Not sure how to leave a review so thought I’d leave one here. I am having so many problems with EE and my bills currently. EE decided to randomly cancel my direct debits (their side not mine as they were still set up my side with the bank) then decid...

Resolved! EE & BT broadband discount

Hi,I have just upgraded my iPhone to a newer IPhone. I wanted to ask that my last plan had a 10% discount due to BT broadband. This time while upgrading to new plan there was no mention. I was wondering that will I get a discount once I get the new p...

Resolved! Hello

I want to pay my bill i dont can to call to do nothing   i dont can to call 150 its bloked

Resolved! Bill

Paid by bank transfer, when will my acc be restored?

Eduta by Investigator
  • 537 Views
  • 5 replies
  • 2 Helpful

EE One - misleading discount?

So I just moved to EE Broadband from BT.  Good price and easy enough switch.  The less said about the EE website the better, but hopefully I won't need to use it much if the broadband is as reliable as BT has been - and it's the same network so it sh...

New Customer pricing - Pixel Pro 9 24mths Full Works.jpg New Customer  with EE broadband - Pixel Pro 9 24mths Full Works.jpg