Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Payment

My direct debit is not taking money from my account and am now in arrears please help

Resolved! Apparently I can't afford an upgrade

Is there an issue with upgrades?I am trying to upgrade from a sim only from £11 pm to a 36 month plan for £24 but after putting in salary range it's telling me I can't afford that. I put in one of the higher brackets so it's nonsense to think I can'...

Resolved! Complaint

Half a Decade Customer; Endless Complications!! I’ve had one of the worst experiences with EE customer service and feel it’s important to share. Over the past several months, I’ve been dealing with multiple issues, and despite spending hours on onlin...

Unsecured loan - credit score dropped

Hello,I didn't realise that getting a new handset on contract would show on my credit file as an 'unsecured loan'. It's caused my credit score to drop by 70 points and go from excellent to good. This will potentially cause big problems as I need to a...

Resolved! Why Is EE so Terrible?

I joined EE last week - Got a phone call that the SIM only plan I would like I am not allowed to have and have been given an"Essentials SIM Access - Unlimited Data" instead. The difference between the SIMO I wanted and I got was £9 and included the ...

I can’t seem to get on to get a monthly phone on contract iut

I’m want to get a phone on monthly contract but it keeps telling me to link my BROADBAND and /or number but I don’t have any of them on EE, and it won’t let me look other wise

Payment

I want to change the debit card because i have a problem with that i registered here.

What are doing

Why are you making it impossible for me to login and when I do see my bill, what are you doing seriously?

invoice information

I have an email address, but you're sending me an SMS saying the invoice is ready, but I can't view it. I sent you an email, but haven't heard back. I can't see my invoice in the app's designated location. I want you to email me my invoice every mont...

Resolved! Re: Itemised Billing

How can I view my bill