Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59323 Views
  • 69 replies
  • 14 Helpful

Resolved! Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Cakey1975 by Valued Contributor
  • 23918 Views
  • 105 replies
  • 64 Helpful

Resolved! EE One and trade-in discount

Hi.I have just upgraded my SIM Only deal to an EE One Full Works 1m contract. I understand the contract is rolling 1m because I also have EE Broadband, but I am curious about the EE One Discount (£20.00) and Trade-in discount (£14.00). Will both disc...

Tay86 by Explorer
  • 464 Views
  • 3 replies
  • 2 Helpful

Resolved! Payment

My direct debit is not taking money from my account and am now in arrears please help

Resolved! Apparently I can't afford an upgrade

Is there an issue with upgrades?I am trying to upgrade from a sim only from £11 pm to a  36 month plan for £24 but after putting in salary range it's telling me I can't afford that. I put in one of the higher brackets so it's nonsense to think I can'...

tsfmbarr by Contributor
  • 1841 Views
  • 12 replies
  • 4 Helpful

Resolved! Complaint

Half a Decade Customer; Endless Complications!! I’ve had one of the worst experiences with EE customer service and feel it’s important to share. Over the past several months, I’ve been dealing with multiple issues, and despite spending hours on onlin...