Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! change of payment details

In connection with the transfer to another bank, Nationwide, I ask you to write off the payment for my number (07*********) using the following details, starting from November 2025, with respect Andrei [Mod edit - details removed. This is a public f...

Resolved! Can i raise my allowances on new contract

Resolved! EE contract is finishing and rate is increasing

Hi,I pay £25.32/month for my EE contract.This gets me use of my mobile router (4GEE Router Model B625-261) which I use to access the internet on my laptop.Also, it includes my mobile phone which is not a smartphonE, its just a "dumbphone", so its not...

Resolved! Outgoing calls

I requested and received a list off all my outgoing calls for October, it only show calls that connected. Can I get a list off every number I dialled whether it connected or not?

Resolved! Billing error

I need someone from the EE team to call me asap

Resolved! Contract for signature

I need to sign a contract ,where will I find it

Resolved! Re: How can i get in contact with ee to pay my bill with no credit ?

Hi

Resolved! Hi

Hiya am way behind on my contract I ended up losing my phone and my mental health went relly down hill anyways .. am slowly getting back on my feet my my account says 995 how much can I pay to get this bill sorted please

Resolved! Left EE mobile but what happens to remaining Tech ads on?

Hi I've just left EE mobile for another provider. I have a tech add on (playstation 5) which I took out in march 2025. I'm just wondering if the payments for this just carry on or will I be charged in full for the remaining?

Hidden Costs with Data Plan

Hello, The iPhone 17 pro max is on the EE website £1199 0% interest free for 24months. However when you add a data plan the price of the phone increases to £1301. I spoke with an EE representative who advised that you add on the extra to the phone fo...