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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 65174 Views
  • 69 replies
  • 14 Helpful

Resolved! Plan does not match deal agreed and contract signed

Hi,I agreed an upgrade deal with a sales advisor on EE messenger . The upgrade deal included a sports TV add on. The deal we agreed is in black and white in the EE messenger chat history. The contract that I signed via screen share at the time includ...

Resolved! Cant we have a simple contact for ee related issue

Why is it so difficult to be able to write down your issues, thoughts or problems, whether it be a email or a bot chat, that is saved & a real world person can email you back?When any of us get the chance to lay down a problem in writing or we may ha...

groovejet by • Investigator
  • 557 Views
  • 4 replies
  • 5 Helpful

Sim

Purchased a iPhone 36 month contract and sim on 24 month contract.. my sim contract has finished but ee are saying I can’t upgrade sim as I have to wait for the 3 year phone contract to expire as it is linked to the phone? Anyone any idea if this is ...

Ssp72 by • Investigator
  • 384 Views
  • 2 replies
  • 1 Helpful

Extension contract

Hi, my contract is at the ending 28th of December and after 8 years I'm seriously thinking to leave EE and do not extend for more 2 years with heart broken because of no consideration of the commercial corporate who called me last me 10 minutes befor...

Resolved! Final bill

Hello, on September 9th my contract ended and I moved to a new provider. I am billed on the 18h each month. I would like to know if owe EE anything for the period August 19th to September 9th when my contract ended as I would like to cancel my direct...

Pino2 by • Investigator
  • 1259 Views
  • 12 replies
  • 4 Helpful

Random screen protector

HiAny reason why EE have sent a Minute one liquid screen protector I didn't order this and it came today Anyone else had one delivered?  

Sarahs1986 by • Valued Contributor
  • 1454 Views
  • 5 replies
  • 3 Helpful
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