Paying my bill early

[Nate04]

I’m meant to pay my bill on the 17th am I able to just pay it the now??

[Chris_B]

@Nate04  You can pay it now, sort of.   It’ll sit on your EE account until the bill is produced and then the payment will be taken from your account on the billing date.   

[Linzi_H · Accepted solution]

Hi @Nate04 

Just on the back of @Chris_B's advice, this is spot on if you pay by card manually. 
If you have a Direct Debit set up for your bills each month, please call us so the team can make sure this is placed on hold. 

Linzi 

[Chris_B]

@Linzi_H   I thought this would apply to DD payments also. ?   Any money on the EE account is taken first before any DD is taken.   I’ve know I’ve had this happen the past as there was more on my EE account to cover a month and half of bills it was only on the second month where it was part paid via the EE account credit and the rest was via the DD.   I didn’t call CS to temporary hold DD payments.    Has this now changed?  

[Linzi_H]

You're right, that can happen if we haven't already approached the bank to take the payment by Direct Debit @Chris_B. A card payment ahead of time puts the account into credit, the bill is produced, and any credit is used first. 

If we have put the request through to the bank, the Direct Debit will be pending in the background, and this can result in two payments, with one needing to be refunded. 
With the above query being 7 days in advance, it should be OK. However, there's always a chance of a double payment. 

It all depends on how much time in advance the payment is made. 

Linzi 😊 

[ollyfos]

Sorry for jumping on an old thread, but..

Say I manually paid half of my bill after a couple days after a direct debit has been taken. Would that credit then be applied to my next bill? (since the next bill wouldnt have been produced yet since its been half paid right after the previous bill) If you get what I mean?

[Linzi_H]

Hi @ollyfos 

If there is no bill produced on your account, and your balance is clear and up to date, any payments you make by card will be applied as a credit to the next bill we produce.

I'd never suggest making a card payment with a Direct Debit active if a bill has already been produced, as we may have already approached the bank for this payment, which could result in a double payment. 

I hope this helps,
Linzi 😊