Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Random screen protector

HiAny reason why EE have sent a Minute one liquid screen protector I didn't order this and it came today Anyone else had one delivered?

Resolved! Out of contract letter

l received a letter from EE telling me that my business package was out of contract.I have had a couple of texts telling me the same over the last few months but ignored them as l was not sure they were genuine!Anyhow, l renewed the contract but now ...

Resolved! Pause of Sky sports

Trying to pause Sky Sports for a few months is there a way?Every time I try, manage and use, within the app, it keeps sending me messages about how easy it is to be, in the app even though, I was in the app!! there’s is lots of ways to upgrades that ...

Resolved! EE has taken advantage

My elderly mother’s phone contract was for 2 years at nearly £100 a month for a iPhone 12 Pro Max (including insurance). Her phone contract finished and she was still paying the same amount for an additional THREE YEARS. We only discovered it when re...

Resolved! Charge to bill

Hi I’m trying to put £20 on gambling through my phone bill and I’ve changed my apple settings to mobile but I’m not sure how to charge it to my phone bill any help asap please

Resolved! Bundle phone contracts

Me and my wife both have ee sim only rolling contracts but both our phones need updating so I’d like to know if we can get a bundle contract for two new phones

Resolved! Flex Plan & Contract Plan

Spoke with someone in the upgrade team, she wasn'nt overtly rude but was very disagreeable and failed to answer the question....which is:Why are the two plans running at different lengths?The Flex Plan (device payment) is for 3x years, and the contra...

Resolved! Can I get my EE mobile phone bill by email?

Hello,Every month I have to login and download my EE mobile phone. Can I also get my bill by email?Can't find an option for this.Thank you.

Application error: a client-side exception has occurred (see the browser console

Hi All how can I get rid of this message I cannot see my bill for this month which was incorrect and I have spoken to the Guides who suggested it would sort itself out

Resolved! Hello

Hi, I already have the EE app, but I need to speak with someone. My device payment was taken separately from my main bill this month, which hasn’t happened before. Can you please check my account or connect me to an advisor?