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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8151 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18284 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35431 Views
  • 49 replies
  • 11 Helpful

Paid my phone bill but my phone is still suspended

I paid my phone bill earlier this morning at 7:20am and the lady on the other end of the phone said to wait 2 hours and my account should resume to normal and it hasn’t yet. I’m a student I need my phone to be able to get to uni and get back. 

Ending this con

I got a sim only no frills “deal” on 11th January at 14.99 a month. For this you get 2gb data (whoopy), and even get charged extra for a pic message. Today they say price is going up again. How do I get out of this? I was on GG before unlimited data ...

Bill

I don't understand why my bill is getting higher and higher, it's too much, I won't renew my contract in my life because it doesn't make sense if every few months the cost of my service increases even knowing that I don't use half of it  

Can’t login

I can’t login to my account it keeps saying oops sortIng out behind the scenes it’s been saying this for about 3 weeks now

non19 by • Visitor
  • 299 Views
  • 15 replies
  • 1 Helpful

Re: Terrible customer service

Had a similar issue which I am dealing with now.Returned a faulty phone and my account is still not resolved. Spoke to about 15 colleagues across  over 10 calls over the last 3 weeks and they keep on telling me to give it 78 hours and it will be reso...

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