Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13711 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24433 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48650 Views
  • 55 replies
  • 13 Helpful

Resolved! Cant add Watch to account

Really frustrating. I want to order the Samsung Watch Ultra but it won't let me in my EE. It says I am eligible. I've tried calling 150 but they advised that I do not qualify for an extra line.  I find this really frustrating. I always found EE strai...

Decarat by • Explorer
  • 274 Views
  • 1 replies
  • 2 Helpful

I spoke to ee today as I've been with them 6 months on Friday the 3rd January and they said you don't get credit checked for an upgrade they base it on your payment history I've spoken to 4 different people at ee 3 at cs and 1 in store and they all s...

Resolved! Bill download

Hello, I have left EE this Sept but i need to download my phone bill of past 5 years for work purposes.  App is very useless as its keep saying something is wrong and so in the website version. 

Sumixsumi by • Investigator
  • 225 Views
  • 2 replies
  • 2 Helpful

Third party charges when sim is blocked

I have been scouring this forum for help on some third party Google play charges after my phone was stolen. I’ve followed all the steps in the hope that Google refund me, let’s wait and see. What I can’t get my head around, is when my phone is stolen...

ZayIsh by • Visitor
  • 197 Views
  • 2 replies
  • 0 Helpful
Most solutions
More
Top Helpful authors
More
Learn about