Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Early upgrade

So I have about a month left on my plan , yesterday it said I could upgrade early but today it's saying I can't tried through the website but going around in circles

Resolved! How can i view my statements on ee app?

How seriously are EE on customers loyalty?

I've been a loyal customer with EE for 17+ years now and built up a reaonable loyalty discount with them over these years. I have recently been moved over by EE to another contract with out my explicit concent and as part of the move I have lost al...

Resolved! Upgrade - Flexpay?

Hi,I’m with EE for almost 9 years and my contracts finish in April. I was just checking out the deals they have and can see they introduced Flexpay which involves a credit check. My credit score isn’t the best since taking out my contract in these 9 ...

I pay £10.79 a month for my sim only contract, is this the cheapest price for a

Unable to access my bills

I have been trying to access my bills for a while now and each time it states sorry something has gone wrong when clicking on bills. I called 150 that took me to the messaging service. The staff member wrote that my number isn't being recognised and ...

Resolved! Am I still in contract

Resolved! Billing

I normally pay £32 for my sim only contact and Broadband. My next bill due 27/12/24 is estimated to be around £43!! Anyone know why it would increase as much as I never go over Sarah

Linking SIM to EE id

How do I link a Pay Monthly SIM to my EE id so I can have it on the same bill as my broadband?

Resolved! EE closed my account mid way through my contract

As the title says, EE have closed my account even though I’m still only 6 months into a contract. They’re then saying to me that I’m late for my payment even though it’s on direct debit and technically they’re not billing me through my bank. It’s lik...