EE Subscription

[JER21]

Hi  I have just received an email from EE informing me that they have undercharged me £6 per month for my Netflix Premium subscription and that they are going to charge me a one off £18 for the last 3 months then an on-going £6 per month.  As I was not paying or receiving Netflix from EE I subscribed to Netflix independently and have been paying £6 per month directly to Netflix.  I do not want to receive Netflix from EE as I am already paying Netflix directly, how do I cancel my EE subscription and ensure that I don't pay these outstanding charges?  Thanks 

[XRaySpeX]

You need to discuss this with CS.

[Christopher_G · Accepted solution]

Hi @JER21 

I definitely recommend following @XRaySpeX's advice and speak with our customer support team. They'll look into this and do their best to help.

Chris

[zulu17]

there is another thread

https://community.ee.co.uk/t5/Security/Scam-spam-hoax/td-p/1617724

where a customer is questioning a potential spam/hoax 

[Christopher_G]

Thanks, @zulu17 

Definitely all the more reason to get it checked with our support team, @JER21.

If they confirm that the email is spam/phishing, you should forward the email to phishing@ee.co.uk, so that it can be investigated.

Chris

[JER21]

Thanks Chris, it certainly doesn't look like a scam but ill forward it just
in case. J

[XRaySpeX]

What email addy was the email from?

Does it have a link in it that it tells you to click? Don't go there but what was the link?

[JER21]

These were the links, see attached.

[Katie_B]

Hi @JER21. 

No links have came through please could you try resending them?

Katie