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EE Subscription

JER21
Investigator
Investigator

‎13-05-2026 01:38 PM

Hi  I have just received an email from EE informing me that they have undercharged me £6 per month for my Netflix Premium subscription and that they are going to charge me a one off £18 for the last 3 months then an on-going £6 per month.  As I was not paying or receiving Netflix from EE I subscribed to Netflix independently and have been paying £6 per month directly to Netflix.  I do not want to receive Netflix from EE as I am already paying Netflix directly, how do I cancel my EE subscription and ensure that I don't pay these outstanding charges?  Thanks 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎13-05-2026 02:15 PM

You need to discuss this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Christopher_G
EE Community Support Team

‎13-05-2026 03:58 PM

Hi @JER21 

I definitely recommend following @XRaySpeX's advice and speak with our customer support team. They'll look into this and do their best to help.

Chris

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zulu17
Star Contributor
Star Contributor
In response to Christopher_G

‎13-05-2026 04:31 PM

there is another thread

https://community.ee.co.uk/t5/Security/Scam-spam-hoax/td-p/1617724

where a customer is questioning a potential spam/hoax 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to zulu17

‎13-05-2026 04:55 PM

Thanks, @zulu17 

Definitely all the more reason to get it checked with our support team, @JER21.

If they confirm that the email is spam/phishing, you should forward the email to phishing@EE.co.uk, so that it can be investigated.

Chris

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