Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How to add additional line?

Hi, I’m on all rounder plan and i want to add additional line under my account for my wife. She’s currently on PAYG sim. What’s steps should i do first? Tia

Resolved! Itemised call log

How do you go about getting an itemised call log, if it doesnt appear on bills?

Resolved! Can't see my bills and can't link my new phone

Hi there, I got a new iPhone that I pay for monthly. I tried to download the app and link my new device with an eSIM, but it doesn't work; it says the information on my eSIM is incorrect. Also, when I try to see my bills, it pops up a message saying ...

Customer service complaints

I wanted to pay my bill beginning of month, saw it had been increased from £94 to £169. In short I've telephoned 8 times to sort it, on 4 occasions managers authorised the reduction.After an hour on phone yesterday still no conclusion even though a ...

Resolved! Contract ends but phone loan still live for another year

My minutes/data plan contract ends on 21/6/25, my phone loan ends 21/6/26 and I want to move my number to an o2 sim. As I pay the plan and phone on separate direct debits I assumed I could just use the PAC to move my number over and continue paying t...

Resolved! Spend cap. I have a spend cap , but for the last 2 months have received bills in

I have a spend cap in place but for the last 2 months have received bills in excess of this?

passed debt

Yes me also they dont listen had a problem tried to resolve they couldent sort technical issue product after 20 plus years not fit for purpose passed debt onto others having a nightmare

Resolved! Renewal of Sim Plan is coming

Currently I'm on unlimited data plan from EE and my contract is completing next month. As I don't have much usage of data ,can I change my plan to lower data package in my next contract.

Resolved! Out of contract

I am out of contract, Why I'm I still paying the same amount of money?

Resolved! Pausing my contract

Can I pause my contract if I have been sent on posting with the UK foreign office?