Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I need to receive a 6 digit number to access WhatsApp. Biut I don’t have my sim.

Resolved! Bill

I cannot pay my bill

End of contract.

Hi I have 2 phones on my account and both are out of contract, the one is about 10 months, the other 6 month.during the period that the phones were out of contact , should EE have dropped my monthly payment down to just the airtime packages that we h...

Resolved! Bill payment lines closed and online payment blocked

I need to pay my bill

Resolved! Is anyone at EE to cancel my contract for my Apple Watch

I have 3 lines with EE, 1 for my iPhone, 1 sim only for my iPad and 1 for my Apple Watch. My watch is now at the end of contract and my other half has bought me a traditional watch. So far I have spent over 2 hours trying to get through to someone t...

Resolved! i need to get copies of all my old invoices as far back as 2020,

How to Cancel Broadband

HiHow to Cancel Broadband? When I work my way through the key pad options top cancel, I get right o the end to a message which states something like 'we regret this service is temporarily unavailable?'I've looked at multiple options and tried multipl...

Moving from BT broadband to EE open order

How long does it take to get an activation date , I ordered EE broadband (Fibre 67 essential) from BT broadband on 31/12/24 but nothing has happened ? I have a order number (VOL no) and also an account number. I don’t know if I am still on BT or I ac...

Acessing bill

Hi,I can not access my company bill and download..page is coming up blank anyone know why???

Contract Request! why is EE refusing to send me a copy of my signed contract?

I want some help. I spoke to EE customer service on the phone to request a copy of my contract and the customer service rep said no I cant do that. I asked why , and he refused to give me a reason and just kept saying no I cant do that. it breaches d...