Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! TNT Sports bundle fiasco

Hi, I purchased a TV in March with free TNT sports for 24 months for £13 a month but have just realised that in addition to the £13 EE have been charging me an additional £20 a month. I have just spent over an hour on the phone about this: initially ...

EE Perk Discount Code

Does anyone know how I am able to add a new EE Perk code to my account via the app? Thank you

Forced to up grade sim plan

After years of being on a simple but effective and inexpensive sim plan, I suddenly get a text message telling me it’s being discontinued and they (EE) are up grading me to a £16 a month sim plan ( it was £12)!!Am extremely annoyed, why do EE treat u...

Resolved! REQUEST OF BILLING

Dear Sir/madam,Could you please issue the billing because didn't receive since April 2025.Thank you.

Resolved! Billing

Hello, I had a payment that was overdue and have paid it this morning however it is still saying that it is due on my account and my broadband still isn't working even though my bank account says that the money has gone out, when will this change on ...

Hi did you get this resolved? I also have a complaint against EE, and truly doubt if they commit to resolving complaints justly.

Cannot speak to anyone

What is going on? I urgently need to speak to someone and I am massively frustrated. I am convinced I have been hung up on when being connected. This has happened 3 times in the last hour. I would give up only this is an urgent matter. Now the record...

Resolved! Cancelling plan

Hi I'm out of contract with EE and would like to move to another provider. I've notified EE and received a PAC code. The message received from EE states that if I were to leave EE today, the total charge would be £0. My question is whether, if I leav...

Resolved! Plan upgrade

The sim only plan I'm on at the moment is being phased out but I've been offered a selection of other plans but when I go to finalise my order it mentions a delivery but I'm only changing plansDo I have to change my SIM card for the new plan or can I...

Resolved! Out of contract

Hi, The terms for my contract finished October 2024, I was on 12months £12 for 10gb (13.78 now with increases). I have just received a text saying as of August 21st I will be changing to a 30 day rolling contract, 25gb for £18, unless I click a link ...