Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Refund

Good afternoon I was wondering if I’m due a refund? Iv recently changed my contract but I have noticed my last contract ran out in July 2022 wondering if you can assist please

Resolved! How do I change my credit card details

Resolved! Give me details of my Contract because I want to know how many instalment i paid

Resolved! Download bills

How do I step by step download copy bills

Resolved! Re: insurance claim

hi iv lost my phone how do i claim it wont let me use the insurance claim option on my ee account

Two year contract at an end. Why am I still paying for the phone.

Why am I still being charged the full amount as my contract has ended.

Resolved! Ive received numerous transactions on my phone bill costing £403

Single user fault error

Hi, Attempted to upgrade my phone on black friday to a black friday deal, all that turned up via DPD was a sim card, was told it was a single user error because the phone hadn't been pulled through on the system only the sim and now because the syste...

Re: unauthorised extra charges

I have the same issue £238.93 in extra charges to Sony PlayStation. One week after receiving the bill I cannot seem to resolve the issue . EE say it’s Sony PlayStation problem spoken to them they say communicate with Boku they say not transactions sh...

Resolved! Account

What does account charge for