All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Hi My daughter currently has a number under Three, the contract is in my name but she's authorized person. This means she has some limitations on managing the account, specially considering I moved to Spain and she's still in the UK. Since the contra...
I have a sim only contract now and previously a sim and phone contract. This has now ended and the payment stayed the same even though the phone was fully paid for ! How can I check how far back I have been overpaying as I feel I am due a refund of ...
My last bill had extra charges on. When I downloaded the bill I can see that I have been charged six times for sending one message to radio 2. Can anyone explain why I might have been charged six times for one message?
Changed from sky to EE and now I have had a big bill off sky but the callers that came around said I need to send it to them and EE will for it. Is this right
i need to speak to someone i cant get anyone on the phones, sitting for ages at a time is there an easyer way to sort stuff out?
Why am I still being charged the full amount as my contract has ended.
Hi I’m on my husband contract and have a 24 month perk discount, but it’s only been 19 months and they say it’s expired and my text I got say can redo when I upgrade, 24 months hasn’t finished why have they took it off when it not been full length of...
Hi I’ve received a text this morning saying my usage has been higher than normal and requesting I make an additional payment? When I’ve checked my EE account my phone and my parents phones show no additional usage or charges? Is the text a scam??
Hello,I need an invoice for the direct debit for my phone, I can find my bill for the data and contract but not for the device itself. In the "Your device" section I can see the payments made, but I can't download a PDF of the invoice / Receipt or bi...
