Live chat

[Maowata]

I do not have an account with EE but I just found out about £22 has been taken from my bank account by EE. Please stop this and money back

[Debbie_G · Accepted solution]

HI @Maowata.

Welcome to the community.

I understand your concerns about seeing a payment taken when you don’t have an account with EE.

We don’t have the ability to look into account or billing information here in the community, so the best thing to do is get in touch with our customer support team. They’ll be able to check the payment and investigate this further.

Debbie