All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I have 3 lines with EE, 1 for my iPhone, 1 sim only for my iPad and 1 for my Apple Watch. My watch is now at the end of contract and my other half has bought me a traditional watch. So far I have spent over 2 hours trying to get through to someone t...
HiHow to Cancel Broadband? When I work my way through the key pad options top cancel, I get right o the end to a message which states something like 'we regret this service is temporarily unavailable?'I've looked at multiple options and tried multipl...
How long does it take to get an activation date , I ordered EE broadband (Fibre 67 essential) from BT broadband on 31/12/24 but nothing has happened ? I have a order number (VOL no) and also an account number. I don’t know if I am still on BT or I ac...
Hi,I can not access my company bill and download..page is coming up blank anyone know why???
I want some help. I spoke to EE customer service on the phone to request a copy of my contract and the customer service rep said no I cant do that. I asked why , and he refused to give me a reason and just kept saying no I cant do that. it breaches d...
I have £2.06 of extra charges for each of the lines I have. Clicked on the info bit to see what they are for but it just says charges outside your plan. I have no idea what these are for can anyone help?
Hi EE admin, I am an EE customer who changed the plan from a 2-year contract to a 'pay-as-you-go' last December because I moved to Thailand. The staff said I must pay a cancellation charge (Remaining Contract Charge) by 3rd January 2025. Right now, I...
HI,Really struggling to understand EE mobile billing.Is it in advance or arrears?As I read my bill, it is in advance. Surely the above means I am being charged £52.43 for the period 18 Dec-1 Jan?Why do I ask, because I started a new SIM only contrac...
