All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I pay my bill regularly. I accidentally lost my phone two months ago I explained my incident to everyone and EE called me a fraud. I have a policy on my phone which says I can use it four times in 12 months. And some guy who spoke to me last time wa...
Hi all,My 24 month contract comes to an end in September 2025 but I am now eligible to upgrade anytime and swap/trade in my current device. I've been looking at the Samsung S25 Ultra on an Essentials Plus package but it only gives the total amount, t...
I am a BT broadband user with Digital Voice and Full Fibre Broadband. My mobile contract is with EE. BT appears to be urging me to move to EE broadband. Why?
Hi Is there a direct contact number for EE's fraud department? I would like to report identity theft done in my name last month. Thanks in advance.
We have just come to the end of our contract 24 months and started looking for a new one only to find that EE have started this complicated rip off 2 part contract, 24 month data package with varying Mbps speeds and 36 month phone contract with an o...
2 days ago, I called EE and agreed new SIM only contracts for myself, my wife and 3 children - all @ £10 per month. However, when I checked the EE app, it was showing as £29 per month each. I contacted EE via online chat that evening and was reassure...
Hi! General question upcoming...I'm currently on BT mobile and out of contract. I'm looking to upgrade my phone + plan together but with EE as I hear they are merging as one company. Do I contact EE or BT to do this? I want to keep my number so I kno...
In the tariff refresh last year EE did away with the Anytime Upgrade, this again was highlighted when iPhone pre-orders went live and people were told they would not be able to swap their handset in 12 months time.Has this made a comeback or is it an...
Hi how do I suppose 2 pay my bill if I can't phone out please as I need 2 do it 2day
