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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17081 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26917 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57385 Views
  • 69 replies
  • 14 Helpful

Documents

I got a text message about a document being available to view, I can guess it’s a yearly  statement for the phone, but I can’t find it anywhere. 

robh661 by • Established Contributor
  • 333 Views
  • 2 replies
  • 2 Helpful

Billing

Why us EE telling me that my bill is overdue when it isn't due to be paid until Aug 28

Resolved! Cancelling my contract due to

Dear EE Customer Care,   I hope this message finds you well.   I am writing to request the early termination of my EE mobile contract, as I will be permanently relocating outside the United Kingdom in four months’ time.   My account details are as fo...

Resolved! Transferred in error by EE without PAC code given.

I asked for a friends and family SIM to transfer a second phone number to EE. The SIM arrived and I got a PAC number from Three but did NOT give it to EE due to a change of plan. All should have continued as before.The SIM remained in an unopened env...

bibbster by • Visitor
  • 359 Views
  • 1 replies
  • 2 Helpful

Yes and it’s so confusing and misleading , never works and the custermur service is a joke…my phone only ever works when I complain, or pay the bill…it’s the same at home..ee don’t give a hoot, this time I will go via third party to complain

Resolved! Customer service

Hi all I have been trying for 2 days to get in touch with ee about a upgrade or to leave ,go through all the push this number this and that and end up with will get someone to get in touch with you or hang on the line message, know one has got back t...

Zx12r by • Investigator
  • 450 Views
  • 5 replies
  • 3 Helpful
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