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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59289 Views
  • 69 replies
  • 14 Helpful

Resolved! Request to Cancel Two EE Accounts

Dear EE Customer Service,   I am currently abroad and would like to cancel two mobile accounts registered under my name: As international calls are expensive, I would appreciate it if you could provide an alternative way to contact customer service —...

Why on earth is EE working with Likewize?

I replaced my 1 year old pixel 7 256 gb (from EE, excellent condition) with the new px8 pro in October.I will usually gumtree or ebay my used devices however I saw advertisement for the likewize trade-in on EE website and I was like "hm, I don't real...

moonhowl by • Explorer
  • 1786 Views
  • 5 replies
  • 1 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59289 Views
  • 69 replies
  • 14 Helpful

Recent "upgrade"

Very recently "upgraded" to a sim only deal since the phone is in perfect working order. Ever since reducing my phone bill by nearly £60 a month the Internet has been appalling. Very slow and dropping out for long periods of time. Never had this issu...

Sam11001 by • Visitor
  • 321 Views
  • 2 replies
  • 1 Helpful

Resolved! Billing

Hi, my services were suspended as had outstanding bill to pay- I have paid the amount to get services reinstated on Thursday 2/10, however my services are still showing suspended and bill still shows as overdue on my EE account even though I had emai...

RH94 by • Visitor
  • 286 Views
  • 2 replies
  • 2 Helpful

Resolved! Final Bill

so I moved networks as I couldn't get a good enough deal after being an EE customer for over 15 years, I was paying 12.60 pm with my contract due to run out on November.my final bill was nearly 4 times that and nothing on the bill tells me why ?

wannie75 by • Visitor
  • 295 Views
  • 2 replies
  • 2 Helpful

Resolved! Tring to view bill

I'm trying to view my bill and other informationHowever, when I try to sign in, the website either constantly refreshes and get stuck in a cycle, or I get a passcode sent to my phone and then get the 'birth date' error, even though I never even enter...

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