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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 61218 Views
  • 69 replies
  • 14 Helpful

Resolved! Cancelled contract, refund required

Hi, I cancelled the contract beginning of the month, but forgot to cancel the direct debit, so I was charged again, this morning. How can I go about requesting a refund please?

Dan535 by • Investigator
  • 685 Views
  • 5 replies
  • 0 Helpful

Resolved! Bill

Hi there,I recently got my phone and have paid my initial bill but now it’s asking me to pay a new bill and when i check it, it says it’s due in december, but keeps charging me even though my regular bills don’t come till near the end of the month. 

JibranA by • Visitor
  • 295 Views
  • 2 replies
  • 1 Helpful

Resolved! EX OPENREACH/BT EMPLOYEE

I left openreach 31/03/25 i am still on 50% employee discount, i want to upgrade but am unable to as i keep being told i have to use the portal which i do not have access to.  been told various different things, promised call backs and have got nowhe...

Resolved! Bill

Where can I see my bill and my contact 

Lee370 by • Visitor
  • 202 Views
  • 1 replies
  • 0 Helpful

Resolved! Sim only plans

Someone help a man out. So thinking of paying off my contract and just getting a Sim only plan. Unlimited. I notice on some plans highlighted in yellow saying uncapped speeds included then click on the info for it to say max speed of 10Mbps is that t...

EE no longer making it viable to consider upgrading

Into the final month of my contract and whilst i had been holding out to see if EE would be stocking the new Xperia 1 VII, alas to no avail. So been using freetime to look at alternative phones (i've used sony phones since early 2000s).Last week i go...

Angelus by • Contributor
  • 2029 Views
  • 6 replies
  • 1 Helpful
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