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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70423 Views
  • 72 replies
  • 15 Helpful

Resolved! Mobile phone payments

I have a £162 credit on my mobile phone account so I want to cancel my monthly £10 payment until this is paid down. How do I do this? 

Mike27 by • Visitor
  • 471 Views
  • 2 replies
  • 2 Helpful

Resolved! will it remain as a deposit for next month?

Hello All                                                                                       I transferred more money because I was late. My question is, will you give it back to me or will it remain as a deposit for next month? [Mod edit: add tit...

Renny by • Explorer
  • 369 Views
  • 1 replies
  • 0 Helpful

“Misleading Insurance & No Next-Day Replacement”

☆☆☆☆ I have been a customer with EE for over 5 years and recently purchased a phone along with insurance. Yesterday, I lost my phone and contacted EE to make a claim. Unfortunately, I am still waiting for any update, and my claim has not yet been rev...

Izaura by • Investigator
  • 963 Views
  • 6 replies
  • 1 Helpful

Resolved! Paperless Billing

How daft is it that you can only remove paper billing by having to phone 150.  Surely this is just a basic instruction. ?

Debs2903 by • Visitor
  • 1961 Views
  • 6 replies
  • 4 Helpful

Resolved! Re: Power of Attorney - Registration

Just tried to do this over the phone to be told EE do not accept them over the phone and you need to send a scanned version of the LPA in. A couple of weeks previously I was told that I could and some one would call me to do it but then never called,...

Jen981 by • Visitor
  • 505 Views
  • 1 replies
  • 0 Helpful

Extra charge

Hi, I’ve received a message saying I’ll be charged £2.50 on my next bill due to a delay in applying a price increase. I don’t believe I should be charged for this. The delay was due to an error on EE’s side, and I was billed the amount you set at the...

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