Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: My Online bill cant view it why

I'm having trouble paying my broadband bill, it's just said for the last week or so that they are updating the app and website and I can only visit the community site, so I'm likely to have my broadband cut off if the issue isn't fixed asap . I keep...

Billing

Hi I want to know my bill amount for August

Third Party Charges

Hi. Any support would be helpful.I discovered that last month neatly £240 worth of third party charges had been made using my sons mobile phone number to microsoft. These were purchases he/we didn't make - we don't have any microsoft products in the ...

My Online bill cant view it why

Failure to pay your EE account - text message

Hi Team,I received a text message stating, "Failure to pay your EE account may incur a cancellation fee. Pay now to avoid device disconnection. Ref: EE1PP….."We previously had BT Home Broadband, and they switched us to EE Home Broadband with the same...

Resolved! Re: Bill paid but still restricted

Absolutely I paid my bill at 8pm it is now 12:19 and I couldn't get home from work I want to be compensated no other network does this!

SIM plan question

I was on a legacy plan from Plusnet where I was paying around £6.88 a month. The following is all to the very best of my recollection. I received a text from EE around the beginning of July 2025 informing me that my payment would increase to £7.50. F...

Texts

I have been charged £13 extra this month has there say I sent 13 international texts on the same day at exactly the same time how can you send 13 texts messages at 09 13.please help

Taking advantage of a vulnerable person☹️

I’m currently going through a really upsetting experience with EE, due to my brother having been taken advantage of in Westfields White City. My brother went into the store at White City with the intention ONLY to upgrade his phone. He was apparently...

Resolved! Late Bill Payment & Reactivation Of Account

Hi there,So I have paid a late payment morning of 22nd August and it's now 26th today and account still has yet to be reactivated. First time making a late payment.Have tried to call EE but unable to get through. Any help pretty please I'm concerned...