Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE account changing number from one account to another

Hi, I have an iPhone contract on my dad’s EE account. It is coming to an end on the 11th October which is when I want to change to sim only. I want to change to sim only and buy the plan on my own personal EE account (as I have EE broadband and can g...

Resolved! CHANGE MY BILLING ADRESS

I LIKE TO CHANGE MY BILLING ADRESS PLEASE

Resolved! Credit limit

I have had an auto text saying that I have reached my limit along with my wife's phone but we both have unlimitedly everything coming to ee is fast becoming the worst decision ever

Resolved! How to link my product to pay my a missed bill please

Hello, I missed the direct debit payment for my WiFi bill. Now I have created an account here but there’s no product linked to it. How do I pay?

Resolved! Re: Mobile phone extension

Hi could I get a thirty day extension on my bill

Duplicate £100 Deposit Charge – EE Kilburn Store

My wife and I joined EE on 21 September 2025 at the Kilburn store, where we were each asked to pay a £100 refundable deposit (£200 total) since we had no UK credit record.Both payments were made by international bank card and successfully processed. ...

Resolved! Veiwing my bill

How do I view my bill without downloading the app? Is this website as awful as I think it is?

Resolved! Why can't I view my bills online? I have tried the website and the app

I go to 'Manage' as suggested but there isn't a 'Billing' option available, the same on the app.How am i supposed to get my invoices? This has been going on for months

Resolved! Family and friends discount removed

I am looking to find out if my family and friends discount has been removed for some reason? Would I need to go in store to check this? I have notice my bill seems a bit high since I upgraded at summer. When I go on to previous bills it says discoun...

Mystery Direct Debit money taken twice but with no explanation

Bit of background.I was originally a BT customer for many, many years. I eventually swapped to EE broadband & TV in August this year. Within about a week of this contract £10 was taken from my account with description "Initial payment". I didn't t...