All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Why won’t my firestick work now tried everything
I recently visited an EE store to open a SIM-only account. I received my new SIM card and set up my phone accordingly. After obtaining a PAC code from my previous network to retain my original number, I checked the EE app and noticed that two account...
My phone was stolen, and the SIM card placed into another device by the thief. They then set up my EE account as a payment method in their Google Play Store - before I had cancelled the SIM. Doing so just required a verification text, which was easy ...
Hi I have paid my bills yet account showing arrears, anyone else having same problem?
Good evening I have just gone on my account to pay my bill which is due today 10th Feb and there is a late fee on there but I am not late paying it I only had enough to pay the normal bill which was £23.54 please can you look into this for me thank y...
I visited EE store to buy a phone charger a few years ago, while I was there I was told I could get a Lenovo tablet for £8 per month. So I did, (very compact with a stand. I used it for recipes while cooking.) When my kitchen was refurbished a couple...
How can I stop receiving paper bills? I called ee a few months ago, as indicated elsewhere on this forum, and (after an extended telephone conversation!) was assured by an ee employee that my paper bills would cease. But I'm STILL getting them.! So I...
I have this showing for my next bill. I have just recently upgraded. I spoke to someone on live chat and she said it was a credit on the account, to wait until the bill is generated for a refund. I think she is wrong! Has anyone had this before?
Hi,I upgraded 3 Sim Only deals on the 27/01/2025. One of the sim only deals was the Full works iPhone plan. I normally pay Apple £8.99 for 2TB iCloud storage, the outbound sales team gave me a list of benefits for the Full works iPhone plan and repea...
