Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Paying my bill

Ive been in hospital since the 12th January due to severe DKA and other issues unfortunately in intensive care this whole time and now I've had a letter from EE saying that they've closed my account, i couldnt call they to pay my bill as i didnt have...

Change of billing address

Hie I wanted to change my billing address

BT61998

Anyone know why EE are charging to text reply READY to BT61998 for changeover to Digital Voice. Mobile contract was with BT but they moved me to EE. They are all the same company aren't they? So why additional charges to respond to BT text?

account

every time i log in and click on to view my bills it keeps coming up saying EE has a problem can someone please help me access my bills so i can print them off for the tax year.

Paying bill when abroad

Hi my phones been cut off and I’d like to pay my bill but dialling 360 won’t work

Resolved! CR7 7 BB

How the process to change my address

Account

Hi all I'm trying to access my account for my plan details all I get is app going round in circles

Resolved! Pls my name is not ingrid

I have change my name by deed poll ***** ******* Why have you still have another name on here When u suppose to only using my deed poll name ******** Foolishness [Mod edit: Please do not share personal details as your posts are visible to the pub...

Resolved! Can I add Entertainment Plan to an existing plan?

Hi all, this is 1st time I've used community so apologies in advance if I post in the wrong way or something.I am currently in the middle of a plan which is SIM only (as I didn't upgrade my phone this time after paying it off) and I'm thinking of get...

Card payments

My card payment for my plan didn’t go through and when I click manage it says I don’t have any cards registered. How do I add my card