Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Left EE mobile but what happens to remaining Tech ads on?

Hi I've just left EE mobile for another provider. I have a tech add on (playstation 5) which I took out in march 2025. I'm just wondering if the payments for this just carry on or will I be charged in full for the remaining?

Hidden Costs with Data Plan

Hello, The iPhone 17 pro max is on the EE website £1199 0% interest free for 24months. However when you add a data plan the price of the phone increases to £1301. I spoke with an EE representative who advised that you add on the extra to the phone fo...

Resolved! Missing payment

May I have some help please. I am trying to resolve a missing payment that was sent to EE mobile phone account instead of their Broadband. It was sent by online banking and they can’t track it down so it it floating somewhere in their mobile phone ba...

Bill

Resolved! I am worried about my bills

Bills

Resolved! Check bills

Hello how can i check bills

Resolved! Can you confirm that my mobile sim only contract has been cancelled

Resolved! Bill

Can you tell me what my bill is

Resolved! I need help

I’m trying to print my bill from August of 2023

Resolved! Disability Info & Help

Good afternoon, unfortunately I have had a contract for the last year that should have been cancelled but hasn’t.i am bedbound and unable to to speak on the phone so I cannot ring the helpline or send a letter.Can someone please advise me how to canc...