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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16880 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26769 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56744 Views
  • 69 replies
  • 14 Helpful

Resolved! Bill to high

On my recent bill there was charges for 3rd party companies added but the charges shouldn’t be added to be bill as they aren’t related to ee they are apple products I’ve already paid for once out of my bank account so why have I had them added to my ...

Lel84 by • Visitor
  • 281 Views
  • 1 replies
  • 3 Helpful

Phone order

I placed an order for a Samsung handset o few days ago. I have not heard anything. Please advice as a deposit of 50 pounds was taken out of my account. 

Resolved! Cancelling Sim within 14 day period

Ordered sim contract 12th July, sim delivered 15th or 16th. Want to cancel (I assume from what I’ve read elsewhere that the 14 days cooling off period starts on day of delivery).1. Tried RETURN to 150 but that asked for an IMEI so could not complete....

Resolved! Payment

Not connected to network, app not accessed, can't call the offices, how am I supposed to pay my bill if nobody is willing to take a payment.On top of not getting my full package as described in my profile, this company needs to sort itself out and st...

New phone new contract

Hi,As I wasn’t happy with the upgrade plans offered by EE I bought a new iPhone 16 directly from Apple. As my plan with EE is ending I have also taken out a new sim only plan with EE (same number) which was on offer and had better extras. My question...

Resolved! Broadband and app

Hello I recently been moved back to EE from BT, the problem I have is my account number but I can't make it work to add my broadband on the app. I've been sent a bill which is due to be paid on 28th £39.99 but I can't view it at allI also got an emai...

shmi007 by • Explorer
  • 381 Views
  • 4 replies
  • 2 Helpful
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