Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60349 Views
  • 69 replies
  • 14 Helpful

Resolved! Can't Add New Payment Card

I think that this question has been asked before, but I can't find a suitable answer. I am trying to add a new payment card, but the authentication site is being blocked by EE. Please see image below. I have tried all the tricks of swapping computers...

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bmd123 by Visitor
  • 408 Views
  • 2 replies
  • 3 Helpful

Resolved! cancel contract phone

Hi I moved living abroad I thought I can cancel my contract on my account but it says I have to call ee, is there any other way I need help thanks

Resolved! Block All Premium Numbers

Hello,I am in need of some help to block my ability to use premium rate numbers.I can not have access to these for my own good. Please can you help. Due to the nature of it I would rather avoid talking to someone via the phone and would like to stick...

mw88 by Visitor
  • 689 Views
  • 8 replies
  • 1 Helpful

Resolved! Bill

It says I’ve paid my bill, but it’s hasn’t come out my bank account . What do I do ?