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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16870 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26764 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56728 Views
  • 69 replies
  • 14 Helpful

Contacting EE via we chat

Today 23 August 2024 I am trying again to contact via their chat to ask a question about one of my contracts. I have been waiting for six minutes so far, the other day I hung on for two hours and nobody picked up my message after it said they were co...

Angry2 by • Explorer
  • 9588 Views
  • 17 replies
  • 1 Helpful

iPhone all rounder plan - billing issues

Hi all,Long story short(ish)…  Back in March of this year I was online looking at ee contract upgrades (sim only) as our family account has 3x numbers that I look look after.   Having been with ee for quite a few years, there was plenty of upgrade op...

pumpmonkey by • Established Contributor
  • 387 Views
  • 3 replies
  • 0 Helpful

Resolved! BT61998

Anyone know why EE are charging to text reply READY to BT61998 for changeover to Digital Voice. Mobile contract was with BT but they moved me to EE. They are all the same company aren't they? So why additional charges to respond to BT text? 

This is becoming a joke

This new app is rubbish and absolutely hard to deal with and my phone signal is absolutely rubbish also I still can't make no phone calls or receive them I have very important people that need to get in contact with me and can't and this is the only ...

Kelsie95 by • Visitor
  • 307 Views
  • 2 replies
  • 0 Helpful

Resolved! Bill to high

On my recent bill there was charges for 3rd party companies added but the charges shouldn’t be added to be bill as they aren’t related to ee they are apple products I’ve already paid for once out of my bank account so why have I had them added to my ...

Lel84 by • Visitor
  • 280 Views
  • 1 replies
  • 3 Helpful

Phone order

I placed an order for a Samsung handset o few days ago. I have not heard anything. Please advice as a deposit of 50 pounds was taken out of my account. 

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