Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrades

Hi I'm now out of a phone contract (was 24 months) and am wanting to upgrade the service but by purchasing a SIM only card for 24 months. Does the other monthly bill for my phone stop with the upgrade?IThanks

Devices long paid off

I have an Apple Watch and a mobile wifi. Both devices paid off 25 months ago. Since then EE has continued to bill me every month for the device not the sim or the connection. I figure I have paid over £1000 that I was unaware of. Has anyone else ...

Upgrade price and leavers discount

I am looking to upgrade my phone online, price is £0 upfront and £77 per month. I currently have the 30% leavers discount. Is the £77 a month including the 30% discount or will the discount be applied and removed from the £77? I am logged into my ...

Resolved! Trying to understand my device plan

I am being told it's upgrade time, but my bill is still very high, so I cannot work out if I am still paying for my device, I do not remember the details and my bill does not separate mobile and device planI am paying Essentials 5GB £64

Resolved! Understanding upgrade information

I've been told I'm eligible for an upgrade. Contract end date is November time.Go through the process, get to the terms and conditions and see the following wording:'This is a new contract in addition to any other devices on my account '.So does this...

Renew contract before it ends

I’m currently in a 24-month SIM plan and still have 18 months left. But I found some more cheaper plan which fit my needs, can I change to a new plan and cancel the old plan? Is there any costs to cancel the old plan? Thanks!Michelle

Resolved! If i leave EE

Hello allI'm thinking of leaving EE however I'm on Flex Pay with a Tarriff separately.What happens if I decide to pay off my Tarriff earlier but comes to an end in March but device payment has another year to go.Do I have to pay off the Device and Ta...

Resolved! Upgrade contract

Hi,how can i upgrade my contract for a new phone without flex payments,just to renew the contract,as is no option on the ee website or the app

Resolved! Billing

I am really really upset. I have been completely overwhelmed. I've tried contacting EE for weeks and not been able to get through to anyone. They have now cut off my contract altogether and I can no longer access the live chat to speak to anyone. I n...

Resolved! claim insurance

I am writing to express my concern regarding my ongoing insurance inquiry. It has been four days since my initial contact, and I have yet to receive a clear response or confirmation regarding my case. Each time I call, the operator informs me that th...