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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14302 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24867 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49834 Views
  • 55 replies
  • 13 Helpful

Resolved! Spend Cap Issue

My mobile plan includes unlimited data, calls, and texts for £29 per month. I’ve set a spend cap of £30. In January, I spent an additional £3.However, when I trying to send SMS, I received a message from EE saying that "I don’t have enough spend cap ...

Hamarch by • Investigator
  • 395 Views
  • 3 replies
  • 7 Helpful

Resolved! EE Ess Unl Max £38

Hi Peeps,Can anyone please tell me why I am charged £41 every month for EE Ess Unl Max £38?I have no add ons & have unlimited calls, texts & data, so I'm confused.Surely, if the plan is called EE Ess Unl Max £38, shouldn't I be charged £38? Thanks,Su...

Sue1964 by • Investigator
  • 285 Views
  • 6 replies
  • 3 Helpful

Resolved! Bill higher after upgrade

So I have recently upgraded as my contract was coming to an in March. My new contract is around £74 a month. I've checked through the app and says my next bill will be higher than usual, which will be around £134. Does this sound correct? As I take i...

Dunks91 by • Established Contributor
  • 280 Views
  • 2 replies
  • 5 Helpful

Resolved! UNBAR

Hi I would like to unbar 3rd party tomorrow but everytime I unbar or bar it keeps saying sorry were unable to remove the third party bar please contact customer service on 150 and this is from 150 but it lest me bar but not unbar is there anyway I ca...

Davidoff2224 by • Established Contributor
  • 8981 Views
  • 33 replies
  • 15 Helpful

Resolved! VAT

How much VAT do I pay on my phone bill. Where can I see this on my bill?

JBen26 by • Visitor
  • 9651 Views
  • 18 replies
  • 10 Helpful

Contatcing customer dervice.

I need to speak tome someone at EE about going on a social Tariff. When i call customer service I'm choosing option 1 for the visual service but never receive the next for next steps , this is really fur starting.

Resolved! change direct debit

Hello, my bank account has been blocked and I would like to change the direct debit to another bank, how do I do it? thanks.

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