Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Spending cap raise

Partners involved in rtc in oklahoma and this company won't allow me to raise spending cap

Resolved! Contract

Hi,, i need to make a claim to get my screen repaired. Could get a proof purchase document or a receipt please?

Resolved! No billing information.

Before Christmas I changed my EE account (upgraded) since then I have been told my bill is ready for viewing but on going to the site only my previous contract bill is shown, which has now been closed. Had no bill information for Feb or March regardi...

Resolved! I have a contract which includes 3 phone numbers

I have a contract that has 3 phone numbers - 1 is not used but incurs a charge - how can I remove it

Delayed insurance claim and been given a date for a week later on

Hi, I’ve lost my phone! I requested a claim on the same day but i don’t know why they’re delaying the claim in the name of review. It’s a very tough time without a phone in this world

Spend Cap

I need to get through to EE a spend cap was put on my phone without my consent. Even though I have unlimited data, minutes and texts ?? So why. I now have no way of communication other that via WhatsApp or WiFi and can’t contact them. I can’t call 15...

Resolved! Hi i need a invoice for mobile purch

Phone in police custody

Hi everyone,I'm currently in a tough situation and could really use some advice. My phone and contract are being held by the police as evidence in an ongoing investigation. This has left me without a phone and unable to access my mobile services.I'm ...

New phone

In late January I upgraded to a IPhone 13 on a no frills contracti thought the phone came free with the contract as it has always donegot a nasty shock when an extra £740 came out of my bank account todaywhat should I do - don’t want this phone

Resolved! why cant i see the bill for my whole BB, TV, Mobile package only my mobile

This is my first 'full' bill.