Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Spend Cap

150 spend cap £500 [mod edit: added title]

Resolved! Update mobile phne

My contract expires shortly. When can I obtain a new phone.

Bill

Helpbwith my bill

Resolved! Sim Bill extension

HelloI would like to extend my bill due to financial difficulty

Resolved! Change all rounder for iPhone to normal all rounder contract?

I’m on the all rounder for iPhone with a discount until September 26, and I took it out so I could add my Apple Watch. At the time I took Apple Music out, but since then I’ve ended up paying for apple one direct from apple for the whole family anyway...

Resolved! Deducted

Why has £262.19 been taken from my bank account by EE?

Resolved! My phone is in my step dads name but I want it in my name

My stepdad got my iPhone and sim on his EE contract and I have now made an EE account am I able to get my phone put on my EE account

Resolved! Bill

I payed a bill on the 1 October of the amount of 174.00 this was due which I payed why I asking me topay when imade all ready payment to u

Can you confirm if my account has been passed to DRS (my-drs.co.uk)?

I’ve received an email from DRS (my-drs.co.uk) saying I owe on an old EE account but I never got any email or notice from EE directly about this payment. I contacted them using the email on their website, but they’re asking for my full name, address,...

Resolved! can i use account credit to pay for a device?

HI, moved house in March and due to a bunch of issues, I didn't get my internet working until last month, as a result, I've been given £910 credit which will go on my account for my next bill, which should be tomorrow. Is it possible to either add mo...