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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14297 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24861 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49817 Views
  • 55 replies
  • 13 Helpful

Resolved! Removing a device

Good morning,I noticed on my current monthly bill which is £20 per month. I am being charged with another device/number which was from a two year contract that has finished now. £16.02 How can I remove this number/device?Kind regardsJames 

James-92 by • Investigator
  • 231 Views
  • 3 replies
  • 4 Helpful

Direct Debit Date

Good Morning,I seen on my app that my Direct Debit bill for this month was higher than expected.I read why, and apparently it’s because I’m now paying my Direct Debit on the 4th of each month, and not the 1st as I’d originally set up.Perplexed, as I ...

Resolved! We can't load this information.

I used to use Pay as you go, but I recently switched to a 12-month contract. However when opening my EE app to view my final bill and make my first payment, it says "We can't load this information", and has been stuck on this message for 4-5 days now...

Charbel3 by • Visitor
  • 278 Views
  • 2 replies
  • 2 Helpful

Resolved! Spend Cap Issue

My mobile plan includes unlimited data, calls, and texts for £29 per month. I’ve set a spend cap of £30. In January, I spent an additional £3.However, when I trying to send SMS, I received a message from EE saying that "I don’t have enough spend cap ...

Hamarch by • Investigator
  • 393 Views
  • 3 replies
  • 7 Helpful

Resolved! EE Ess Unl Max £38

Hi Peeps,Can anyone please tell me why I am charged £41 every month for EE Ess Unl Max £38?I have no add ons & have unlimited calls, texts & data, so I'm confused.Surely, if the plan is called EE Ess Unl Max £38, shouldn't I be charged £38? Thanks,Su...

Sue1964 by • Investigator
  • 283 Views
  • 6 replies
  • 3 Helpful

Resolved! Bill higher after upgrade

So I have recently upgraded as my contract was coming to an in March. My new contract is around £74 a month. I've checked through the app and says my next bill will be higher than usual, which will be around £134. Does this sound correct? As I take i...

Dunks91 by • Established Contributor
  • 279 Views
  • 2 replies
  • 5 Helpful

Resolved! UNBAR

Hi I would like to unbar 3rd party tomorrow but everytime I unbar or bar it keeps saying sorry were unable to remove the third party bar please contact customer service on 150 and this is from 150 but it lest me bar but not unbar is there anyway I ca...

Davidoff2224 by • Established Contributor
  • 8976 Views
  • 33 replies
  • 15 Helpful
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