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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16359 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26361 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 54738 Views
  • 69 replies
  • 14 Helpful

Resolved! out of contract but wish to stay

im out of contract now, but don't want an upgrade, I want to stay with EE but need a better monthly deal to bring monthly cost down. Is Sim only the way to go?

Isobel1 by • Visitor
  • 263 Views
  • 2 replies
  • 3 Helpful

EE massively overcharging customers once contract ends.

My 24 month contract with EE has just ended today, and in the run up to the end date I have had texts and emails from EE about the contract price once it ends. EE is telling me that unless I take action and choose a new plan they will continue to cha...

HamishS by • Contributor
  • 7329 Views
  • 52 replies
  • 39 Helpful

Resolved! Hy

Hi everyone, I was wondering if anyone else has experienced issues with the spend cap on their account. I’ve been with EE for a year now and currently have three Flex Pay contracts, all paid on time with no missed or late payments. I recently tried t...

Resolved! Upgrade billing

Hi I recently upgraded. Was told there was an upgrade fee that would be added to my bill, I upgraded 2 weeks ago and they received my old device last week. The charge hasn’t gone onto this months bill, will it be next months?

Llldldld by • Investigator
  • 273 Views
  • 3 replies
  • 1 Helpful

Scam

My number being used by an idiot in USA and I get charged. Pretty unfair

Resolved! How do I cancel my SIM cancellation?

I recently moved to Australia so I cancelled my UK SIM only contract. Due to a change or circumstances I'll be returning to the UK. How do I cancel the cancellation of my UK SIM from Australia?

amcoops by • Visitor
  • 299 Views
  • 2 replies
  • 3 Helpful

Resolved! Find my bill

How in earth can I see my bill please. This site is horrendous. BT was so easy to use.

ht1908 by • Investigator
  • 236 Views
  • 1 replies
  • 3 Helpful
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