Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cancelling plan

Hi I'm out of contract with EE and would like to move to another provider. I've notified EE and received a PAC code. The message received from EE states that if I were to leave EE today, the total charge would be £0. My question is whether, if I leav...

Resolved! Plan upgrade

The sim only plan I'm on at the moment is being phased out but I've been offered a selection of other plans but when I go to finalise my order it mentions a delivery but I'm only changing plansDo I have to change my SIM card for the new plan or can I...

Resolved! Out of contract

Hi, The terms for my contract finished October 2024, I was on 12months £12 for 10gb (13.78 now with increases). I have just received a text saying as of August 21st I will be changing to a 30 day rolling contract, 25gb for £18, unless I click a link ...

Is It Possible to Switch to PAY MONTHLY before 3 years of UK residency

I am on Pay As You Go atm, and I have been residing in the UK for about 2.5 years. I want to switch to the Pay Monthly subscription, but I don't want to start an un unnecessary credit check if they just reject anyone below 3 years residency.In Pay Mo...

Contract ended

Has EE been deserted?

Resolved! Cancellation

Hi, does anyone know if I can cancel my plan but then carry on just paying for my device? So I can move elsewhere.

Resolved! Why are the offices closed? I need to pay before midnight tonight

All 150 options just say this office is now closed. I'm on a special plan where I need to pay before midnight on the 15th. Why advertise everywhere I can call til 9pm? I've tried via the app and via 150.Just posting for evidence tomorrow and hopeful...

Resolved! Payment not taken

Hello, I don't want to stop my internet services. They sent me a letter with a bill for £70. It's in my account, why hasn't it been taken?

Resolved! Please remove my ex from my bill

please removing my ex i not pay for him no way please remove his number for good just my account only pay £81.79 months why i should pay hight £128.20 twice for my ex please sent me email should be finish payment by july 2023 to 2025 please dou...