Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59340 Views
  • 69 replies
  • 14 Helpful

Resolved! EE one Customer Confusion

I have a phone contract which ended 30.09, so I’m looking to upgrade. As a household we also have my partners phone and Broadland with EE all paid from 3 different bank accounts. im looking to combine under an EE one customer. The broadband and my pa...

TLG26 by Investigator
  • 589 Views
  • 5 replies
  • 3 Helpful

Resolved! Account Collections

Just a quick check - Im wanting to pay my Phone bill in full after it being in collections, once it's paid in full and im no longer in collections, can i upgrade straight away or claim on my insurance policy to have my phone replaced ? ive got a crac...

Resolved! i was charged £1438 for the last

 i purchased the EE full works plan last months and because of mis-selling product from the store sales, i decided to cancel the contact within 14 days( cooling period), call center customer service confirmed that it is free to cancel the contract.  ...

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doudou111 by Investigator
  • 366 Views
  • 1 replies
  • 2 Helpful

Resolved! viewing bill without app

I've been trying to view my bill online for months, running into multiple issues. I want to view my bill online, I am not interested in downloading the app. Is there any way to view the bill online? 

ph2121 by Investigator
  • 411 Views
  • 4 replies
  • 2 Helpful

Resolved! Please Help :(

Husband and I are pensioners, in our late 70s. Trying to cancel  our  basic  monthly contracts  - calls only, we don't use data  we use the router for internet stuff. . I cannot get through to EE on the phone as the waiting time is always around an h...

fumanchu1 by Investigator
  • 535 Views
  • 7 replies
  • 9 Helpful

Resolved! Upfront refund

hello , i wait like 6 days from they told me they will give me a refund from a cancelled order by them , and they told me today that i have to wait more for my money like 4-10 days 

FloriG by Explorer
  • 284 Views
  • 3 replies
  • 1 Helpful

Resolved! Leaving EE

Been offered a realisable price for 100GB with 3rd party  provider. But wanna move my number from EE to that provider. I’m in the 14 day period. So how do i go on to cancel my contract without losing my number 

AndyC271 by Investigator
  • 858 Views
  • 8 replies
  • 1 Helpful