All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I am getting to the end of my 12 month SIM only contract, and want another 12 month one but can only find 24 month ones on the website. Are 12 month deals not available any more?
Hi I know my bill was due at the end of the month but I’ve had my child in hospital and a large bill that I had to pay I will pay double at the end of the month is there any chance my phone won’t be cut off as I need it at the minute till I pay doubl...
Around 1-2 months ago I have contacted EE through the live chat option within the app, which right now is not available, in order to let them know that I will not be renewing my contract with them and that I’ll only pay my last bill for January 2025 ...
I am unable to gain access to our invoices. I keep getting this message: Application error: a client-side exception has occurred (see the browser console for more information).I have investigated the issue through the brower console, cleared all cac...
I have been with EE since 2018 and as my contract is due soon I have looked at options. Nothing really exciting so I went through the "leave EE" process on the website.I get a popup, as below, with an offer to stay, however clicking the "add to baske...
Want spend cap removing pse
Hi I went into an ee store and upgraded in store from a galaxy fold 5 to the fold 6 done all the paperwork got my phone then a few months later I get a bill for my old phone I've been going back and forth from shop to customer service for months and...
Why am I suddenly getting direct debits for EE device payments? Not a clue what this is? Am I being scammed?
I’ve had my iPhone 11 since 2019 on a 2 year contract, however this is 2025 and I’m still paying this inflated monthly bill. I find the app/site incredibly difficult to check or find account details etc and I would like to be moved to a sim only pay...
So let me get this right... All Rounder and Full Works are exactly the same but Full Works includes Worldwide roaming. So Full Works is the better option then... but at £29 costs £13 less than the inferior All Rounder which is £42. This makes no sens...
