Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Sim only to monthly contract

My sim only deal doesn’t end until 2023 and I would like a new handset/pay monthly deal is this possible or do I need to see out my sim only deal?

my phone *********

Im due to come to the end of my contract - what happens now also now when Im chatting to someone generally the call just cuts off? Why? [mod edit: please don't post personal details on the forum]

Billing date changed

If the money tries to get taken on the date it says then it won't be there, is there anyway to change it back to the original date to ensure the money is available?

Refund from my credit

I paid my bill last Monday and I over paid my bill so I got it on credit, I phoned up and asked for a refund on my credit and she had said it was going to be a couple of days until it’s back in my bank it’s not been over a week so more than 5 working...

Resolved! change bank details

My Daughter is on our account, her phone is due for an upgrade and she is wondering how can we change the billing address to hers and keep her phone number?

Unable to transfer ownership

I have 3 lines on my account, one is my step daughter who now wants to take ownership of the line herself. Although when we phoned up last month was advised her contract was above credit limit. She's 19 works full time and has no debt. How is she mea...

Adding family on to my contract

Hi I’ve been trying to add my wife on to my contract not getting any luck though the EE app how can I do this

mobile phone account upgrade question

Hi,My current SIM-only EE contract ends next month, but I am eligible for a standard upgrade. What happens if I choose not to upgrade / do nothing? Do I continue to pay the same monthly amount but with less included data than my current plan...?

Monthly Bill more expensive

When going to pay my monthly bill I immediately noticed it was somewhat higher than last month.I have no extra charges of any kind.I have checked the FAQs and some other community posts but still have no idea what is making my bill more expensive. It...

Airtime Rewards

My Airtime rewards credit has been added to my bill on the 16th but EE never took it off on the 21st took the full DD they always take..? Will the redemtion come off next bill? **bleep**ed off