Contracts & Billing

Just to let you know that I will be paying my mobile phone bill in full tomorrow

Billing

Hi i would like you to stop sending me my EE bill in to my home address instead send it to my email please.  This is my email address: xxxxx_xxxxxxxx@xxxxxxx.xxx thank you  [Mod edit: Please do not post personal information on the public board. Thank...

Contact

Hi how do I find when my contact is up

Third Party Fraud

I have just logged onto my online account and it’s showing I’ve paid my bill as requested when I rang, I paid the amount it automated requested. As my phone wasn’t reconnected at any point I went online to check my payment had been accepted which it ...

Billing

I have upgraded from my Samsung S21+ 5g to the new Z Flip with EE and no upfront cost. The monthly billing would have been £76 per month, but I agreed to send my S21+ 5g back for a reduction in my new bill, making it £60 per month for 24 months. All ...

Why isn’t my payment being accepted?

Whenever I try to pay for my monthly plan, the payment is not accepted. Why is this happening?

Phone not conducive to my disability

I was offered a new phone last july at end of contract, the pixel 5, but I find it very difficult to use with my disabilities so I tried to go back to my old phone, Samsung which was much easier. But it goes so slowly that I can't play a game on it. ...

Scam - contract made

Hi,  I have received documents from EE for doing a contract which I have never done. A third party company proposed to me with a contract and I canceled it with them later. Now EE says that I have a contract with them which I don't even know the phon...

Contract ending in one week. Not sure what happens next

Hi,my SIM only 24 months contracts ends next week. I remember EE sent me a message two years ago when my contract back then was ending. This time I haven't received anythingif I don't do anything (change anything) I'm not in contract anymore and it's...