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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17115 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26939 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57547 Views
  • 69 replies
  • 14 Helpful

Billing

Why when I text 150 my bill is stating I owe 2pence, yet on the app it is in red saying arrears of 7.44 I think it was. I'm confused 

Contracts

I’m currently on a plan with my family, however i would now like to set up and have my own contract with a new phone. ive seen the plan of an iphone 14 pro max, 125gb for £65 a month, i tried to purchase it but the system logged me off and now i cant...

New contract

Twice as expensive as ALL other operators for lower net off too keep me as a customer...goodbye scum 

Butnyboy64 by • Established Contributor
  • 372 Views
  • 1 replies
  • 0 Helpful

EE paired watch contract

HiI've just bought a Galaxy Watch 5 Pro (outright from Samsung) and switched my watch plan to a paired sim only one. If my phone contract has a smart benefit for roaming in the USA will that mean my watch won't cost me extra to roam too?I'm just conc...

"New" customer deals (via 3rd party)

Have been with EE for a fair while but don't remember ever having upgraded directly due to poor deals I've now seen a far better offer through a third party, which allows me money off via a trade in and also a company perks code to get a further disc...

Roaming

I am currently abroad and using roaming.  If I phone the UK from Greece will I be charged for the call as I have unlimited calls package? 

SidonieX by • Explorer
  • 365 Views
  • 1 replies
  • 0 Helpful

Resolved! I am trying to upgrade.

I am trying to upgrade. I currently get a 20% perks discount but it is not allowing me upgrade with this discount. I currently have 3 lines on my contract and have been a customer for almost 8 years so would expect some kind of discount.

Can I make changes to my account mid contract?

I've found out that as a BT broadband customer I am entitled to discount on my EE monthly payment. And I want to know if my contract can be changed now, mid contract or do I have to wait until the contract ends to change it.

HUGH4 by • Investigator
  • 384 Views
  • 2 replies
  • 0 Helpful
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